Intermediate Network Operations Center (Noc) Engineer - Op01897

Dev Pro; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global IT company is seeking a Network Operations Center Engineer to ensure the stability and performance of client applications and infrastructure. This role involves incident response and troubleshooting in a remote environment, supporting a flexible 8-hour shift schedule. Ideal candidates will have 2+ years of IT support experience, strong troubleshooting skills, and proficiency in both Linux and Windows environments.

Serviços

30 paid days off per year

Partially covered health insurance

Gym membership wellness bonus

Qualificações

• 2+ years of IT support and incident management experience.
• Hands-on experience troubleshooting hardware, systems, applications, and networks.
• Ability to follow processes consistently.

Responsabilidades

• Ensure stability and performance of client applications and infrastructure.
• Provide technical support and incident response.
• Monitor system health and performance using DataDog and LogicMonitor.

Conhecimentos

IT support and incident management

Troubleshooting hardware and applications

Linux administration

Windows administration

Monitoring tools

Cloud platforms (AWS, Azure)

Intermediate English level

Excellent communication

Flexibility in work environment

Analytical mindset

Ferramentas

LogicMonitor

Datadog

Jira

Confluence

Descrição da oferta de emprego

?? Are you in Brazil, Argentina or Colombia?

Join us as we actively recruit in these locations, offering a comfortable remote environment.

Submit your CV in English, and we'll get back to you!

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24 / 7 support team, helping ensure the stability and performance of client applications and infrastructure.

Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel.

You'll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

?? What's in it for you :

• Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
• Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
• Build your skills in a 24 / 7 operational support environment, improving resilience, problem-solving, and analytical thinking

? Is that you?

• 2+ years of IT support and incident management experience
• Hands-on experience troubleshooting hardware, systems, applications, and networks
• Linux and Windows administration skills
• Experience with monitoring and alerting tools (LogicMonitor, Datadog)
• Familiarity with cloud platforms (AWS, Azure), core services, and web servers (Apache, NGINX, IIS)
• Intermediate+ English level (verbal and written)
• Excellent communication, collaboration, and documentation skills
• Flexibility and adaptability in a 24 / 7 support environment
• Ability to follow processes consistently
• Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
• Analytical mindset and logical approach to troubleshooting
• Desirable :
• Familiarity with Prometheus, Grafana, and PagerDuty
• Experience with Jira and Confluence
• Experience with MongoDB and container management tools (k8s, Docker)
• Understanding of cloud-based infrastructure principles

?? Key responsibilities and your contribution

• Part of our 24/7 support team, ensuring stability and performance of client applications and infrastructure.
• Work in rotating 8-hour shifts that include days, evenings, nights, and weekends.
• Provide technical support for client applications, including incident response, troubleshooting, and escalation when required.
• Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data.
• Monitor system health and performance using DataDog and LogicMonitor.
• Configure and maintain DataDog monitors, dashboards, and alerts.
• Suggest improvements to application performance and reliability based on analysis.
• Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions.

?? What's working at Dev.Pro like?

Dev.Pro is a global company that's been building great software since

Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background.

?? We are 99.9% remote — you can work from anywhere in the world

• Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
• 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
• Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
• We pay in U.S. dollars and cover all approved overtime
• Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Our next steps :

• Submit a CV in English
• Intro call with a Recruiter
• Interview
• Offer

Interested?

Find out more :

• How we work
• LinkedIn Page
• Our website
• IG Page