Inside Sales

ZIM Integrated Shipping Services Ltd.; Vendas; Presencial; BRL 165.000 - 249.000; Tempo integral

Resumo da oferta

A shipping company based in São Paulo is seeking a Sales Support professional to achieve sales goals and maintain positive customer relationships. The role involves generating leads, coordinating accounts, and supporting sales representatives. Ideal candidates will have an academic background in business and at least 2 years of experience in sales or customer service, with strong skills in MS Office and CRM. Advanced English proficiency is necessary for effective communication.

Qualificações

• 2 years of experience in a sales/CS position is required.
• Working experience in the local FFW/shipping industry is an advantage.
• Advanced English language skills are essential.

Responsabilidades

• Compile lists of prospective customers for sales leads.
• Validate sales leads and support the sales representative.
• Research and prepare material for customer meetings.
• Create and update agreements and quotations.
• Handle client follow-up processes and ensure issue resolution.

Conhecimentos

Lead Generation

Customer Relationship Management

Problem Solving

Documentation

Communication

Formação académica

Academic education in Economics/Business Management/Marketing/Logistics

Ferramentas

MS Office

Excel

CRM

Descrição da oferta de emprego

Description

Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and leads. In charge of providing the small customers with end‑to‑end support and solutions.

Main Tasks

• Lead Generation: compile lists of prospective customers for use as sales leads to the sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.
• Validate sales leads and work to support the sales representative in materializing the leads into sales.
• Account Coordination: research and prepare material for customer meetings – past performance and forecast, needs solutions, issues, opportunities, financials, etc.
• Create and update agreements.
• Discuss and prepare quotations for customers.
• Customer relationship: deal with client’s follow‑up process and problems.
• Solve ad‑hoc problems.
• Cascade relevant issues and problems of the customers to CS and ensure they are solved.
• Inform customers of changes in different topics such as rates, schedule, new shipping methods, etc.
• Performance Measurement: create meeting reports in CRM, monitor customer performance, and comply with tracking and reporting requirements.
• Screening of lost/new customers.

Requirements

• Academic education in Economics/Business Management/Marketing/Logistics/similar.
• 2 years of experience in a sales/CS position.
• Working experience in a local FFW/shipping industry – advantage.
• Proficient in MS Office, Excel, CRM.
• Advanced English language skills.

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.