Inside Partner Account Manager - Southeast

Pure Storage; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology firm in Brazil is seeking an Inside Partner Account Manager to enhance partner experiences and streamline processes. Applicants should possess a BS/BA and have 1-3 years of experience in account management or customer service. This on-site role offers competitive hourly pay, with responsibilities including deal registration management and partner onboarding.

Serviços

Flexible time off

Wellness resources

Company-sponsored team events

Qualificações

• 1-3 years of business professional experience, preferably in account management, sales or customer service.
• Ability to assist partners with portal access and navigation.
• Experience in onboarding new resellers and distributors.

Responsabilidades

• Handle deal registration approvals and issues.
• Assist partners with portal access and login.
• Field and redirect inbound queries from partners.

Conhecimentos

Business professional experience

Account management

Sales or customer service

Formação académica

BS/BA Required

Descrição da oferta de emprego

Overview

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. If you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

The goal of the Inside Partner Account Manager (iPAM) is to provide support to the Pure partner community and make the experience that our partners have with Pure the best in the industry. The role provides a diverse scope encompassing helping to onboard new partners, day-to-day assistance with systems and processes, pricing and deal registration, and actively helping to promote Pure’s brand and programs to our partners.

Responsibilities

• Handle deal registration approvals, rejections, extensions, reassignments and issues
• Address any issues with the deal registration process
• Understand and explain partner program details to partners
• Help partners with portal access and login (account creation, password resets, etc.)
• Provide partners with portal navigation assistance
• Assist PAMs in onboarding new resellers and distributors
• Act as point person for CPQ issues including license allocation
• Assist partners in accessing required and optional training and certifications
• Provide proactive updates on progress towards meeting program requirements
• Assess operational processes and identify opportunities to streamline
• Document new processes as they are introduced for partners
• Coordinate responses and updates in Medallia for “detractors” in partner survey
• Field and redirect inbound queries from partners
• Drive partner attendance to and participate in marketing events
• Marketing event follow up
• Partner recognition activities

Qualifications

• BS/BA Required
• 1-3 years of business professional experience, preferably in account management, sales or customer service
• We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave

Compensation & Eligibility

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

Hourly pay range: $26 — $44 USD

What You Can Expect From Us

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations & Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment to a Strong and Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join Us

JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.