Information Technology Support Specialist

Teceze; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A leading global tech organization in Guarulhos, Sao Paulo, is seeking an experienced On-Site IT Support Engineer to provide hands-on support for IT operations. This role focuses on resolving technical incidents, monitoring IT systems, and ensuring operational continuity. The ideal candidate should have proven IT support experience, strong knowledge of Windows and Mac systems, and excellent communication skills. This is an exciting opportunity to work on a high-profile data center project.

Qualificações

• Proven experience in IT support, helpdesk, or desktop engineering roles.
• Ability to conduct preventive maintenance and security checks.
• Detail-oriented with strong documentation and reporting skills.

Responsabilidades

• Provide on-site support for technical incidents related to infrastructure.
• Perform monitoring of IT equipment and infrastructure maintenance.
• Offer desktop support for troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities.
• Monitor and coordinate critical service requests.

Conhecimentos

IT support experience

Windows / Mac operating systems

Networking basics

Hardware and peripherals

ITSM ticketing systems

Preventive maintenance

Strong communication

Documentation skills

Formação académica

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft / CCNA)

Descrição da oferta de emprego

Hi,New Contract Opportunity – IT Support EngineerWe're working with a leading global tech organization that is looking for an experienced IT Support Engineer.This is an exciting opportunity for a technically minded IT Support engineer.Job Title : On-Site IT Support Engineer

Location : Guarulhos, Sao Paulo, Brazil

Job Type : ContractOverview

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands‑on support for our local infrastructure, users, and critical systems.

This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.

The engineer will serve as the primary point of contact for IT‑related issues at the site, while also performing preventive maintenance and ensuring system stability.

Key Responsibilities

Scope of Work / Activities to be Covered

Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user devices.

Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.

Offer desktop / user support for local staff, including troubleshooting hardware, software, and connectivity issues.

Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.

Monitor and coordinate critical service requests with remote teams and vendors as needed.

Assist in escalating complex incidents to higher‑level support teams while ensuring proper follow‑through.

Expected Results

Operational Continuity Maintenance : Ensure that business processes and local operations remain unaffected during the support period.

Quality of Service : Deliver efficient, timely, and professional IT support with effective problem‑solving skills.

Reliable Technical Support : Minimize downtime and interruptions across IT systems and infrastructure.

Documentation and Reporting : Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Qualifications & Skills

Proven experience in IT support, helpdesk, or desktop engineering roles.

Strong knowledge of Windows / Mac operating systems, networking basics, hardware, and peripherals.

Familiarity with ITSM ticketing systems and incident management processes.

Ability to conduct preventive maintenance and security checks.

Strong communication skills and ability to interact with end‑users at all levels.

Detail‑oriented with strong documentation and reporting skills.

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft / CCNA) are a plus.

Why Apply?

This is a fantastic chance to work on a high‑profile data center project in Guarulhos, Sao Paulo, Brazil.