Head of Operations

Kodland; Osasco; Teletrabalho; BRL 323.000 - 432.000; Tempo integral

Resumo da oferta

A global education company in São Paulo is seeking a skilled Operations Manager to lead and manage teams, focusing on Customer Support. The successful candidate will design operational processes, oversee budgets, and ensure efficient performance. Proficiency in English and Portuguese is essential. Join a diverse team that values innovation and offers competitive compensation. Flexible working arrangements available.

Serviços

Competitive salary

Flexible work schedule

Professional development opportunities

Qualificações

• Experience managing operational teams of over 50 people.
• Management experience with 3-4 Team Leaders and Heads.
• Proficiency in English and Portuguese.

Responsabilidades

• Directly manage operational teams and Customer Support.
• Design and implement efficient operational processes.
• Oversee budgets and ensure cost efficiency.

Conhecimentos

Team management

Sales experience

Contact center operations

Fluent in English

Fluent in Portuguese

Descrição da oferta de emprego

What you are going to do :

Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later

Design and implement efficient operational processes and structures to ensure stable performance in the region.

Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.

Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.

Manage team budgets and ensure cost efficiency.

What we expect from you

Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)

Experience in Sales, Contact Center, Customer Support

English and Portuguese proficiency

Stages of interview

• HR interview
• Case interview with Business Owner
• Test task
• Test task presentation to Business Owner
• Gathering recommendations
• Offer

Why us

Global Collaboration : Join a diverse, international team that values innovation and recognizes individual contributions.

Competitive Compensation : Receive an attractive salary package that reflects your expertise and rewards your contributions.

Flexible Work Schedule : Enjoy the freedom to work during hours that best suit your productivity and lifestyle.

Professional Development : Benefit from continuous learning opportunities and support for your career advancement goals.

Location Options

Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.