Head of Operations

Kodland; Londrina; Teletrabalho; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A global tech company is seeking a manager for its operational teams in Londrina, Brazil. The role involves directly managing customer support teams, designing operational processes, and overseeing daily operations to ensure quality. Ideal candidates will have experience managing large teams, proficiency in English and Portuguese, and a background in sales, contact centers, or customer support. Competitive compensation and flexible work hours are offered.

Serviços

Competitive salary package

Flexible work schedule

Professional development opportunities

Qualificações

• Proven experience managing operational teams of over 50 people, including Team Leaders.
• Strong background in sales, contact center operations, and customer support.

Responsabilidades

• Directly manage LX operational teams with a focus on Customer Support.
• Design operational processes for stability and performance.
• Monitor and improve KPIs and motivational frameworks for teams.
• Oversee daily operations with performance analytics and QA frameworks.

Conhecimentos

Management of operational teams

Sales experience

Contact Center expertise

Customer Support management

Proficiency in English

Proficiency in Portuguese

Descrição da oferta de emprego

What you are going to do :

Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later

Design and implement efficient operational processes and structures to ensure stable performance in the region.

Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.

Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.

Manage team budgets and ensure cost efficiency.

What we expect from you

Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)

Experience in Sales, Contact Center, Customer Support

English and Portuguese proficiency

Stages of interview

• HR interview
• Case interview with Business Owner
• Test task
• Test task presentation to Business Owner
• Gathering recommendations
• Offer

Why us

Global Collaboration : Join a diverse, international team that values innovation and recognizes individual contributions.

Competitive Compensation : Receive an attractive salary package that reflects your expertise and rewards your contributions.

Flexible Work Schedule : Enjoy the freedom to work during hours that best suit your productivity and lifestyle.

Professional Development : Benefit from continuous learning opportunities and support for your career advancement goals.

Location Options

Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.