Hardware Support Engineer

Tractian; São Paulo; Presencial; BRL 25.000 - 40.000; Tempo integral

Resumo da oferta

A leading company in the IoT sector is seeking a Hardware Support Engineer to analyze and resolve technical issues with its innovative products. The role involves troubleshooting, cross-team collaboration, and ensuring product reliability. Candidates should be enrolled in a Bachelor's program in a related field and possess basic engineering knowledge.

Qualificações

• Enrollment in Bachelor's degree program in Electrical Engineering, Computer Engineering, or related.
• Basic knowledge of electronic circuits and components.
• Intermediate English fluency required.

Responsabilidades

• Troubleshoot product issues reported by customers.
• Collaborate with teams to replicate reported issues.
• Generate documentation for test results.

Conhecimentos

Problem Solving

Analytical Thinking

Schematic Design

Understanding of Electrical Documents

Formação académica

Bachelor's degree in Electrical Engineering or related field

Ferramentas

Measurement Equipment

Scripting Languages (Python)

Programming Languages (C)

Descrição da oferta de emprego

Hardware at TRACTIAN

The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.

What you'll do

As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving and testing will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.

Responsibilities

• Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
• Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
• Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
• Generate and maintain documentation for test results and repeatability.
• Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
• Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
• Teardown documentation for field failure analyses.
• Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.

Requirements

• Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
• Basic knowledge of electronic circuits, components, and schematic design.
• Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
• Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
• Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
• Intermediate English fluency.
• Live or have availability to move to Sao Paulo.

Bonus Points

• Experience with scripting languages such as Python.
• Basic knowledge of programming languages such as C.
• Experience with other low-level programming languages.
• Fluency in English proficiency.