German-Speaking Freelance Customer Support - E-Bike Specialist (Remote Worldwide)

Workster; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

Uma empresa de mobilidade está à procura de um Especialista em Suporte ao Cliente Freelance que fale alemão, para trabalhar remotamente. O candidato ideal deve oferecer um suporte excepcional aos usuários de e-bikes, desde a seleção até a pós-venda. Esta função permite que você trabalhe em horários flexíveis, com uma equipe multicultural. A compensação horária varia de 13,5 a 15,5 € e inicia em janeiro ou fevereiro do ano que vem.

Serviços

Trabalho remoto

Horários flexíveis

Equipe multicultural

Suporte contínuo ao produto

Qualificações

• Deve ser freelancer registrado podendo faturar como pessoa jurídica.
• Experiência anterior em atendimento ao cliente ou contato com clientes.
• Disponibilidade flexível dentro de 12:00–00:00 CET.

Responsabilidades

• Responder a inquéritos de clientes por email, chat e ligação telefônica.
• Ajudar clientes a selecionar o e-bike certo com base em suas necessidades.
• Fornecer recomendações personalizadas sobre produtos.

Conhecimentos

Alemão nativo ou fluente

Inglês forte (B2)

Experiência em suporte ao cliente

Capacidade de resolver problemas de forma proativa

Habilidades de comunicação fortes

Descrição da oferta de emprego

German-Speaking Freelance Customer Support - E-Bike Specialist (Remote Worldwide) Workster•esteio, estado do rio grande do sul, br

Descrição da vaga

Workster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German‑speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World.

This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e‑bike to ensuring a smooth after‑sales experience.

Your Role

• Respond to customer inquiries via email, chat, and occasional phone calls.
• Assist customers in selecting the right e‑bike based on needs, preferences, and budget.
• Provide accurate product details and personalised recommendations.
• Give updates on deliveries and handle after‑sales issues (warranty, missing parts, adjustments).
• Escalate and resolve complex cases in coordination with internal departments.
• Suggest improvements to processes, FAQs, and customer success tools.
• Maintain high‑quality communication and efficient handling of all requests.

Your Qualifications

• Ability to invoice as a registered freelancer or company (B2B setup required).
• Native or fluent German + strong B2 English.
• Previous customer support or client‑facing experience.
• Independent, well‑organised, and proactive problem solver.
• Comfortable working remotely and managing your own schedule.
• Positive, customer‑focused mindset with strong communication skills.
• Interest in tech and e‑mobility is an advantage.
• Flexible availability within 12:00–00:00 CET (shifts to be defined).

The Offer

• Fully remote work from anywhere within Europe.
• Flexible working hours with autonomy over your schedule.
• Work with a multicultural, mission‑driven, and innovative team.
• Training and ongoing product support provided.
• Competitive freelance compensation: 13.5–15.5 € per hour , with the first 2 weeks at 50% for onboarding.
• Start date: 5th January or 2nd February.
• Shift details and final working hours: TBD .

Benefits

• Competitive base rate
• Remote work across the World.
• Supportive multicultural team
• Dynamic and sustainable industry

Recruitment process:

• Phone interview with Workster recruiter
• Online language test (German + English if needed)
• HR interview
• Final interview with the Hiring Manager

Apply now!

Send your CV in English to: [e-mail]