Gerente Assistente de atendimento ao Hospede Jr.

Hilton; Porto Alegre; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A leading global hospitality company in Porto Alegre is seeking a Front Office Manager to oversee the Front Office Team. The successful candidate will ensure exceptional guest experiences and maintain high operational standards. This role requires a degree in Hotel Management, at least 3 years of supervisory experience, and excellent leadership skills. Join us and be part of a remarkable team dedicated to excellence.

Qualificações

• Degree or diploma in Hotel Management or equivalent.
• Minimum 3 years of supervisory experience in the hotel/leisure sector.
• Excellent leadership and interpersonal skills.

Responsabilidades

• Oversee the entire Front Office operation to maintain high standards.
• Maximise room occupancy at best rates using up-selling techniques.
• Manage staff performance issues and recruit/train team members.

Conhecimentos

Degree or diploma in Hotel Management or equivalent

3 years of Front Office supervisory experience

High level of IT proficiency

Leadership and communication skills

Ability to work under pressure

Flexibility to handle different situations

Formação académica

Degree or diploma in Hotel Management or equivalent

Descrição da oferta de emprego

EOE / AA / Disabled / Veterans

What are we looking for

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel leisure and / or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing

As Front Office Manager you will oversee the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards :

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives work schedules budgets policies and procedures
• Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demandsConduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit manage train and develop the Front Office team
• Comply with hotel security fire regulations and all health and safety legislation
• Assist with other departments as necessary

Required Experience

Junior IC

Key Skills

• Internship
• Accounts Receivable
• Generator
• Computer Operating
• Corporate Risk Management

Employment Type : Full-Time

Experience : years

Vacancy : 1