Fluent Bilingual Customer Service Agent Curitiba PR – PRESENCIAL

Foundever; Curitiba; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A reputable customer service firm in Curitiba is seeking customer service agents to handle inquiries and resolve concerns through phone or email. Candidates must have completed high school and be fluent in English. The position offers a salary of R$ 2.032,05 per month with additional benefits including transportation and meal vouchers, as well as medical and dental plans. After three months, agents may have the chance to work from home, plus opportunities for professional development.

Serviços

Transportation voucher

Meal voucher

Dental plan

Medical plan

Home Office assistance

Qualificações

• Experience in customer service, preferably in a call center.
• Knowledge of computers and rapid scanning.
• Strong written communication skills.

Responsabilidades

• Provide timely responses to customer inquiries via phone and email.
• Process orders, payments, and customer accounts.
• Verify and resolve customer concerns.

Conhecimentos

Fluent English

Customer service experience

Communication skills under pressure

Attention and concentration

Formação académica

Complete high school

Descrição da oferta de emprego

ATTENTION.

– Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards. Process orders, payments and customer accounts. Verify and resolve customer concerns.

Training and experience:

Complete high school;

Fluent English * REQUIRED

Desirable experience with customer service, preferably in a call center;

Knowledge of computers and rapid scanning;

Written communication;

Attention and concentration;

Patience and tolerance;

Communication skills under pressure.

Training schedule:

Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.

Time:

5×2 – Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday

We have early hours (nighttime additional + Uber to return home)

-At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.

– The salary is R$ 2.032,05 per month + VT + Meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co-participation) + Opportunity to Growth

ment after 3 m in operation + Leadership Development Plan+Language Development Plan.

– Home Office assistance in the amount of R$ 120.00 (after face-to-face period) ;