Floor Supervisor

Four Seasons Hotel; Macau; Presencial; BRL 20.000 - 31.000; Tempo integral

Resumo da oferta

A luxury hotel chain in Macau is seeking a Floor Supervisor to oversee housekeeping operations. The role involves ensuring cleanliness and quality standards are met, training staff, and managing inventory. Candidates must be fluent in Cantonese, Mandarin, and English and hold a Macau ID. A high school diploma is required. Competitive salary and benefits are offered.

Serviços

Competitive Salary

Comprehensive benefits package

Employee Discount for stays

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Qualificações

• Must hold a Macau ID due to work permit restriction.
• Knowledge of tasks performed by Room Attendants is essential.

Responsabilidades

• Oversee daily operations of housekeeping staff.
• Ensure cleanliness and adherence to hotel standards.
• Train housekeeping employees to meet cleanliness standards.
• Monitor inventory of cleaning supplies.
• Inspect pantries for stock and organization.
• Coordinate work orders and follow up on inspections.
• Ensure compliance with health and safety regulations.
• Maintain a safe working environment.

Conhecimentos

Reading, writing and oral proficiency in Cantonese

Reading, writing and oral proficiency in Mandarin

Reading, writing and oral proficiency in English

Knowledge of housekeeping tasks

Formação académica

High school or equivalent education

Descrição da oferta de emprego

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel\'s room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role

The Floor Supervisor is responsible for overseeing the daily operations of the Room Attendant staffs, ensuring that all guest rooms and public areas are clean, well-maintained, and meet the hotel\'s quality standards.

What you will do

• Inspect guest rooms and public areas to ensure cleanliness and adherence to hotel standards

• Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms and public areas

• Collect room and floor status report sheets for assigned work areas and assign rooms to attendants

• Monitor and manage the inventory of cleaning supplies and equipment

• Inspect pantries to ensure all items are stocked in an orderly fashion and in sufficient quantities

• Coordinate work orders in assigned areas and follow up on inspections

• Ensure compliance with health and safety regulations in housekeeping practices

• Maintain a safe working environment and report any hazards or maintenance issues

What you bring

• Reading, writing and oral proficiency in Cantonese, Mandarin and English.

• A minimum of a high school or equivalent education.

• Knowledge of tasks performed by the Room Attendants, Public Area Attendants, Houseman and Runners.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours

• 48 Hours weekly

• Work on shift