Field Support Engineer

Intellicene; Osasco; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology solutions company in Brazil is seeking a technical advisor to manage enterprise software and hardware. The role involves extensive customer interaction, travel, and technical support for video management solutions. Ideal candidates will have a degree in Engineering or IT, fluency in Portuguese, Spanish, and English, and strong technical skills in networking and software support. This position offers an exciting opportunity to drive product adoption and cultivate customer relationships.

Qualificações

• Experience in physical security / video surveillance environments.
• Strong background supporting enterprise software in LAN / WAN environments.
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast).
• Experience with Windows Server, MS SQL Server, and hardware (RAID, NAS / SAN).
• Willingness to travel frequently and handle shifting priorities.

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and hardware.
• Support video management and dispatch solutions, onsite and remotely.
• Own technical issues end-to-end and resolve them with internal teams.
• Travel to customer sites (up to 75%) for project deployment.
• Drive product adoption through training and analysis.
• Build strong relationships with customer stakeholders.
• Identify upsell opportunities and work closely with Sales.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer-facing mindset

Clear communication

Strong relationship building

Formação académica

Degree in Engineering or Computer Science

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Descrição da oferta de emprego

Location : Brazil | Supporting CALA Company : Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end‑to‑end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.