Field Service Engineer

Varex Imaging; São Paulo; Híbrido; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A global imaging company seeks a Field Service Engineer in São Paulo, Brazil, responsible for installation and maintenance of imaging products. This role involves providing on-site technical assistance, troubleshooting product issues, and maintaining proactive communication with customers. Candidates should have a degree in electronics, relevant technical experience, and fluency in English and the local language. Extensive travel is expected, and proficiency in Microsoft Office is a plus. Full-time role with competitive pay.

Qualificações

• Fluency in English and the local language required.
• Must be professional and tactful.
• Willing to travel extensively and work at short notice.

Responsabilidades

• Install, maintain and repair Varex Imaging Security & Inspection Products.
• Provide phone support and troubleshooting directions to customers.
• Correspond with customers about technical matters.

Conhecimentos

MobileIron

Robotics

Field Service

Mechanical Knowledge

Sonography

IP Networking

Schematics

Mechanical Engineering

Medical Imaging

Human Resources

Programmable Logic Controllers

Troubleshooting

Formação académica

Graduate of technical institute or university in electronics

Military training in basic electronics

Graduate in electrical engineering, mechatronics, or related fields

Ferramentas

Oscilloscope

DVM (Digital Volt Meter)

SAP

Microsoft Office Suite

Descrição da oferta de emprego

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CURRENT VAREX IMAGING EMPLOYEES : Please apply by logging into your internal Workday Account .

Summary

Installation service and maintenance of Varex Imaging Security & Inspection Products (SIP) with limited supervision.

Provides (in co-operation with senior support engineers and / or the supervisor) technical assistance on-site and / or by phone to customers to maintain high quality performance of Varex Imaging Security & Inspection products Worldwide

Extensive local and international travel is to be expected and sometimes with little notice in order to meet Contractual obligations.

Job Description

Major responsibilities

• Install maintain and repair to the highest standard Varex Imaging Security & Inspection Products with limited technical or direct supervision. Instruct customers in operation and maintenance of Varex Imaging Security & Inspection Products.
• Maintain customer confidence through professional communication & technical expertise including efficient and effective troubleshooting. Act as a loyal representative of Varex Imaging showing high confidence in the company and the companys products.
• Provide phone support and troubleshooting directions to customers in close cooperation with specialists from other geographical areas.
• Act as a product specialist. Bring safety problems and repetitive costly repair problems to the attention of senior support specialists and / or the local area manager.
• Report his / her activity within the expected time frame on standard forms (i.e. service reports weekly time sheets expense reports etc.) and prepare travel schedules in advance.
• Correspond with customers concerning technical matters. Prepare special reports on customer remarks sales prospects competition information etc. Keep informed regarding all operating characteristics design factors and technical performance of Varex Imaging Security & Inspection Products. Maintain and permanently up-date personal set of technical documentation.
• Perform other duties as assigned.

Education / Experience

Graduate of technical institute or university in electronics or equivalent Military training in basic electronics. Graduate in electrical engineering mechatronics or related fields and / or equivalent technical work-related experience. Must be professional and tactful; willing to travel extensively and willing to work at short notice and outside standard hours as required to support the customers / products. Fluency in English and the local language required.

Knowledge

Information Technology

• Word : report summaries
• Excel (advanced) : data collection and reporting PowerPoint : presentation purposes
• Microsoft Communication tools : emails schedules live meetings Salesforce : service reporting

Customers

• Excellent Communication skills to meet Customers expectations

Business Procedures

• Basic understanding of logistical processes. SAP is an advantage

Technical expertise

• Must be proficient to operate an Oscilloscope DVM and read schematics.
• PLC Logic programming also an advantage.

Health and Safety

• To be familiar with Risk Assessment procedures.
• Radiation Protection Supervisor (RPS) certification would be an advantage.

Skills

• Basic all-round knowledge of electronic electrical & mechanical components and applications.
• Expertise to react and troubleshoot efficiently and logically under pressure & at short notice.
• Ability to interface communicate and train the customer in the operation of the Security and Inspection Products.
• Ability to work and communicate within a multi-cultural and worldwide team.
• Willing to accept key roles and responsibilities within the Territory Service Team as requested.

Pay Rate Type

Salary

All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Time Type: Full time

Job Type: Regular

Work Shift: N / A

Employment Type: Full-Time

Experience: years

Vacancy: 1