Enterprise Support Engineer

Hotmic; Eusébio; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology firm specializing in video solutions is seeking a Senior Enterprise Support Engineer to work closely with a major enterprise customer. The role involves full-stack JavaScript development and customer-facing support, including feature development, troubleshooting, and maintaining communication through calls and messages. Candidates should have senior-level JavaScript skills and experience working in structured team sprints. This position is based in Brazil, Ceará, Eusébio.

Qualificações

• Proficient in spoken and written English.
• Extensive experience in full-stack JavaScript development.
• Experience working within structured team sprints.

Responsabilidades

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.
• Work within engineering sprints and coordinate with internal teams.

Conhecimentos

Fluent English

Full-stack JavaScript experience

Teamwork

Independent work ability

Descrição da oferta de emprego

About HotMicHotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently.

We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.

Role Overview

We are hiring a Senior Enterprise Support Engineer to work directly with one major enterprise customer.

This is a hands‑on role involving both full‑stack JavaScript development and customer‑facing support.

You will gather requirements, develop and ship customer‑specific features, resolve issues, and keep the customer updated through calls and messages.

You’ll also participate in our regular engineering sprints alongside other developers and product staff.

Responsibilities

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.
• Work within engineering sprints and coordinate with internal teams.
• Maintain clear, fluent English communication.

Requirements

• Fluent English (spoken and written).
• Senior‑level full‑stack JavaScript experience.
• Experience working in structured team sprints.
• Background working with enterprise customers or complex implementations.
• Comfortable in a mixed engineering + support role.
• Strong teamwork and ability to work independently.