English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global customer support company is seeking a remote Customer Support Agent to assist clients worldwide. The ideal candidate should possess proficiency in written English at C1 level and have strong customer relationship management skills. Responsibilities include responding to inquiries, supporting technical issues, and building customer loyalty. The position offers competitive compensation starting at $900, with training and benefits including paid vacation and bonuses based on performance.

Serviços

Compensation of $900 initially, increasing to $950

Bonus potential of $50 based on KPI performance

20 paid vacation days

10 sick leaves per year

Training provided

Qualificações

• Proficiently manage customer inquiries in English.
• Prior experience in Customer Support preferred.
• Strong problem-resolution skills and ability to work in stressful environments.

Responsabilidades

• Respond to customer inquiries in a timely manner.
• Support with technical questions and cooperate with internal teams.
• Develop healthy customer relationships and maintain strong client engagement.
• Analyze customer requests and suggest improvements for service.

Conhecimentos

Proficiency in written English at the C1 level

Strong problem-resolution skills

Ability to handle sensitive customer information

Ability to work in a stressful situation

Ability to remain focused while working remotely

Ferramentas

Windows OS

Descrição da oferta de emprego

Join our fast growing company as a Customer Support Agent (with English C1 language skills).

It is a remote full-time position.

Start date : 05.01.2026

Schedule : 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)

At Mindy-Support you have great opportunity to get :

• Experience in the international company working with people around the globe;
• Compensation – $900 for the first 2 months, and $950 after 2 months;
• Bonus - $50 depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;

Management's attention, support and motivation.

Your responsibilities

• Politely respond to customers’ inquiries in a timely manner;
• Support with technical questions;
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services, assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboard new clients via WhatsApp / Google Meet;

You are our perfect candidate if you

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem-resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy-Support!