Ecommerce Client Growth Manager

Bebeeaccountlead; Manaus; Presencial; BRL 75.000 - 95.000; Tempo integral

Resumo da oferta

A growing e-commerce company in Pernambuco, Brazil, is seeking a Client Success & Account Lead to manage a portfolio of clients. You will ensure effective communication, lead strategy reviews, and optimize client campaigns. The ideal candidate has over 3 years of experience in client management, strong knowledge of Google Ads, and demonstrates excellent analytical and project management skills. This role offers a competitive salary and benefits, with a focus on building long-term partnerships.

Serviços

Competitive salary and benefits package

Collaborative work environment

Professional development opportunities

Qualificações

• 3+ years experience in Client Success & Account Management.
• Strong knowledge of Google Ads and e-commerce platforms.
• Excellent communication and project management skills.

Responsabilidades

• Be the primary point of contact for your client portfolio.
• Run recurring check-in calls, Loom updates, and strategy reviews.
• Spot issues early and coordinate fast fixes.
• Understand the client's wider business and reflect that in the ad strategy.

Conhecimentos

Google Ads knowledge

Client relationship management

Analytical skills

Communication skills

Project management

Descrição da oferta de emprego

Client Success & Account LeadWe are seeking a Client Success & Account Lead to fully own a portfolio of e-commerce clients.As the primary point of contact for your client portfolio, you will be responsible for running recurring check-in calls (weekly / bi-weekly / monthly), Loom updates, and strategy reviews.You will translate complex performance data into simple, clear business language that the client understands.Proactively manage expectations, timelines, and next steps to ensure successful client relationships.Work closely with our Google Ads Strategists & Media Buyers to ensure campaigns are aligned with the client's goals (MER, ROAS, CAC, profit).

Review performance across accounts regularly and push the team on optimisations, tests, and scaling opportunities.Spot issues early (conversion tracking, feed problems, drops in performance) and coordinate fast fixes.Help build and present quarterly and monthly strategies : budgets, scaling plans, testing roadmaps, new channels (Pmax, YouTube, etc.).

Understand the client's wider business (margins, LTV, seasonality, stock, promos) and reflect that in the ad strategy.Bring ideas to clients : new offers, funnels, landing pages, creatives, and experiments.Own performance reporting : weekly or monthly reports, Loom walk-throughs, and QBR decks where needed.Focus on insight, not just screenshots – what happened, why it happened, and what we're doing next.Use dashboards / tools (GA4, Looker / Datastudio, Google Ads UI, etc.) to support decisions.Keep a pulse on client satisfaction and step in early if you sense churn risk.Identify opportunities to grow accounts : higher budgets, additional services, new markets, YouTube, etc.Aim to turn every account into a long-term partnership, not a short-term 'vendor' relationship.Make sure tasks, priorities, and deadlines are clear for the internal team (usually via ClickUp / Slack / Loom).

Keep everyone aligned on what matters this week for each account (big rocks, tests, fixes).

Key Responsibilities

• Be the primary point of contact for your client portfolio.
• Run recurring check-in calls, Loom updates, and strategy reviews.
• Translate complex performance data into simple, clear business language.
• Proactively manage expectations, timelines, and next steps.
• Work closely with Google Ads Strategists & Media Buyers.
• Review performance across accounts regularly.
• Spot issues early and coordinate fast fixes.
• Help build and present quarterly and monthly strategies.
• Understand the client's wider business and reflect that in the ad strategy.
• Bring ideas to clients.
• Own performance reporting.

Requirements

• 3+ years experience in Client Success & Account Management.
• Strong knowledge of Google Ads and e-commerce platforms.
• Excellent communication and project management skills.
• Ability to work independently and as part of a team.
• Analytical skills and ability to interpret data.
• Results-driven with a focus on delivering exceptional results.

What We Offer

• A competitive salary and benefits package.
• The opportunity to work with a dynamic and growing company.
• A collaborative and supportive work environment.
• Ongoing training and professional development opportunities.

Are you a motivated and results-driven individual who is passionate about delivering exceptional client success and account management?

If so, we would love to hear from you!