E-Commerce Seller Onboarding Support (Sos) | Português

Accenture Brasil; Barueri; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global consulting firm in Brazil seeks a Digital Inside Sales representative to provide support for onboarding new sellers and assist with their registration and product listing. The ideal candidate has customer service experience, demonstrates strong communication skills, and is proficient in using CRM platforms. This position involves making outbound calls and supporting sellers with various inquiries in a dynamic sales environment.

Qualificações

• Minimum 1 year of experience in customer service or support.
• Demonstrates empathy and composure when managing sensitive issues.
• Strong communication skills for handling inquiries and escalations.

Responsabilidades

• Provide onboarding support for new sellers.
• Assist with registration and product listing.
• Make outbound calls with specific calls to action.

Conhecimentos

Customer service experience

Telesales experience

Strong verbal and written communication

Goal-oriented

CRM platform proficiency

Typing speed of 40 WPM

Understanding of eCommerce

Formação académica

Bachelor's degree

Ferramentas

Salesforce

Zendesk

Excel

Google Sheets

Descrição da oferta de emprego

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

We are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world's leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.

Responsibilities

• Provide reactive and proactive onboarding support for high‑value new sellers.
• Assist sellers with registration, KYC, KYB, bank set up, shop set up, and product listing when sellers contact us or proactively reach out to new sellers based on triggers.
• Make outbound calls with specific calls to action (e.g., Create account on the platform, Register to a specific event or community, participate in a campaign, etc.).

Key metrics include Resolution Satisfaction, contacts per day, conversion rate, etc. Communicate via internal ticketing systems, instant messaging tools, email, and phone calls. Work during business hours only. Occasionally may need to work overtime.

Qualifications

• Minimum 1 year of experience in customer service or support and 1 year in telesales, account management or customer success roles.
• Demonstrates empathy and composure when managing sensitive seller concerns or time‑sensitive issues.
• Strong verbal and written communication skills; able to handle both inbound and outbound inquiries and complex escalations professionally.
• Goal‑oriented with a history of meeting or exceeding performance metrics, including support metrics (e.g., SLA compliance and satisfaction scores) and business metrics (financial or non‑financial).
• Skilled in using CRM platforms (e.g., Salesforce, Zendesk) and productivity and simple analytical tools such as Excel or Google Sheets.
• Minimum typing speed of 40 WPM and ability to handle multiple interactions (e.g., email, IM chat calls).
• Preferably with a good understanding of eCommerce operations, seller needs, and marketplace dynamics.
• Minimum education qualification: Bachelor’s degree from an accredited university.