Dynamics 365 Customer Experience Specialist

Bebeeauditor; São Paulo; Presencial; BRL 100.000 - 130.000; Tempo integral

Resumo da oferta

A professional consultancy firm in São Paulo seeks an experienced individual to enhance customer experiences within Dynamics 365. This role involves auditing and optimizing customer journeys, managing call workflows, and ensuring seamless operations from website submission to lead disposition. The ideal candidate will possess a Bachelor's degree, Dynamics CE expertise, and advanced English proficiency. The position includes collaboration with leadership and a focus on high-quality outcomes.

Qualificações

• Bachelor's degree in a relevant field is mandatory.
• Experience in Dynamics 365 configuration and development is essential.
• Proficient in auditing and improving customer journey workflows.

Responsabilidades

• Evaluate and refine customer journeys from website form to lead conversion.
• Analyze and optimize call schedules and queue management.
• Collaborate with the CEO on system configurations and call log data.

Conhecimentos

Customer journey optimization

Dynamics CE proficiency

Project management

Attention to detail

Advanced English

Formação académica

Bachelor's Degree in Computer Science, Engineering or related field

Descrição da oferta de emprego

Job RoleSeeking a seasoned professional to enhance customer experiences within Dynamics 365.

This key position requires expertise in reviewing, auditing and optimizing customer journeys ensuring seamless operations from initial website form submission to final lead disposition.

Main responsibilities

• Evaluate and refine customer journeys from website form entry in D365 to lead conversion.
• Analyze and optimize call schedules, sequencing, prioritization, time zones and location assignments, call queues, and replenishment for agents.
• Collaborate with the CEO to synchronize system configurations with call log data.
• Implement, test and confirm changes meet requirements.
• Coordinate deployment of changes into production environment.

Requirements

• Bachelor's Degree in Computer Science, Engineering or related field.
• Dynamics CE proficiency (hands-on configuration and development).
• Experience in auditing and improving customer journeys and call workflows.
• Ability to manage end-to-end projects from requirement gathering to production deployment.
• Attention to detail with focus on delivering high-quality solutions.
• Advanced English language proficiency required for this role.