Desktop Support Engineer (Level 2)

Nsc Global; Espírito Santo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT consulting firm is seeking a Desktop Support Engineer to join their team in Manaus, Brazil. The ideal candidate will maintain and troubleshoot computers and peripherals, providing exceptional customer service and support. Candidates should have a strong knowledge of hardware, desktop operating systems, and exceptional communication skills. This full-time role offers opportunities for direct hire and immediate start. If you thrive in a fast-paced environment, this position is for you.

Qualificações

• Experience with extensive application support.
• Ability to absorb and retain information quickly.
• Strong documentation skills.

Responsabilidades

• Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
• Document, maintain, and upgrade hardware and software systems.
• Field incoming help requests from end users courteously.

Conhecimentos

Knowledge of basic computer hardware

Experience with desktop operating systems including Microsoft Windows and Mac OS X

Exceptional customer service orientation

Exceptional written and oral communication skills

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ferramentas

Diagnostic utilities

Descrição da oferta de emprego

Desktop Support Engineer (Level 2)

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY.

Position

Type: Direct Hire (W2) with NSC Global

Start Date: Immediately

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Support and maintain user account information including rights, security and system groups.
• Field incoming help requests from end users via both telephone and work orders courteously.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems and, when required, escalate to the appropriately experienced technician.
• Record, track, and document the help desk request problem‑solving process, including all decisions and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure problems have been resolved.
• Perform post‑resolution follow‑ups and develop help sheets and knowledge base articles for end users.
• Perform related duties consistent with the scope and intent of the position.

Qualifications

• Knowledge of basic computer hardware.
• Experience with desktop operating systems including Microsoft Windows and Mac OS X.
• Extensive application support experience.
• Working knowledge of a range of diagnostic utilities.
• Good understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user‑friendly language.
• Highly self‑motivated and directed.
• Keen attention to detail.
• Proven analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Exceptional customer service orientation.
• Experience working in a team‑oriented, collaborative environment.
• Ability to manage multiple priorities.
• Ability to quickly and proactively gain an understanding of the client’s business problems and deliver solutions and recommendations.

Personal Attributes & Soft Skills

• Thought Process: Ability to understand technical concepts and develop ways to help others learn.
• Problem‑solving: Ability to solve complex problems with innovative solutions.
• Interpersonal: Excellent customer service, technical, organizational, and communication skills; effective listening and team orientation.
• Negotiation & Influence: Ability to persuade, influence, and negotiate with staff and vendors in critical situations.
• Motivation: Ability to motivate others and work cooperatively in a group to achieve common goals.

Physical Requirements

• Must be able to sit at a desk and grasp writing instruments.
• Must be able to manipulate fingers to perform keyboard strokes on a computer.
• Must be mobile between buildings and able to lift up to 40 lbs without issue.

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Location

Manaus, Amazonas, Brazil