Customer Support Agent

Manychat; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading Chat Marketing platform in São Paulo is seeking a Customer Support Specialist to enhance user experience. Key responsibilities include providing exceptional support through ticketing, collaborating on business objectives, and escalating issues. Candidates should have 2+ years in customer-facing roles, fluent in English and either Spanish or Portuguese. This role offers a chance to join a diverse team and receive benefits like health insurance and professional development opportunities.

Serviços

Professional development budget

Flexible benefits plan

Health insurance

Qualificações

• 2+ years of experience in a customer-facing role, ideally in tech.
• Fluency in English and Spanish or Portuguese.
• Ability to articulate complex solutions clearly.

Responsabilidades

• Provide outstanding customer experience to Manychat users.
• Analyze and respond to queries via ticketing system.
• Collaborate with the broader team on business objectives.

Conhecimentos

Customer experience focus

Problem troubleshooting

Strong communication

Team collaboration

Fast learner

Descrição da oferta de emprego

WHO WE ARE

Manychat is a leading Chat Marketing platform.

We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we’re an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 170+ teammates across international offices in São Paulo, Austin, Barcelona, Amsterdam, and Yerevan — Manychat helps businesses across the globe improve their ROI and grow faster.

WHO WE'RE LOOKING FOR

WHAT YOU'LL DO

• Provide our users with an outstanding customer experience — it's a part of our mission to make Manychat users feel happy whilst using our product
• Analyze and respond to queries via ticketing system (no calls)
• Become a power user of our product to delight the customers
• Identify cases that need to be escalated and escalate effectively
• Share feature requests and effective workarounds within the Support team
• Collaborate with the broader Manychat team on business objectives
• Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

WHAT YOU'LL BRING

• 2+ years of experience in a customer-facing role in the tech company — SaaS, PLG or Enterprise background is a plus
• Fluency in English and Spanish or Portuguese
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
• Team-first mentality, with an unmatched level of support for teammates
• Ability to work in a fast-paced environment and learn quickly
• Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team

Shifts we're looking to cover Tue-Sat (with Sun, Mon days off, you can choose from any options below) :

• 11 AM — 8 PM São Paulo Time
• 12 PM — 9 PM São Paulo Time

WHAT WE OFFER

• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to choose the perks that fit your needs.
• Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.
• Manychat is an Equal Opportunity Employer.

We’re committed to building a diverse and inclusive team.

We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.