Customer Success Specialist, Life Sciences

JoVE; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading scientific video platform is seeking a Customer Success Specialist in Contagem, Brazil. The role focuses on helping professors integrate videos into courses, increasing product usage, and ensuring successful user experience. Ideal candidates will have a Master's degree or PhD in Life Science and possess strong communication and interpersonal skills. This position offers competitive compensation and the chance to impact science education positively.

Serviços

Competitively placed compensation packages

Opportunity to work with global teams

Promotion from within culture

Qualificações

• 1-3 years of experience in customer facing roles is preferred.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Responsabilidades

• Conduct daily outreach to Faculty via calls, emails, and 1:1 demos.
• Increase JoVE adoption by delivering product awareness sessions.
• Grow engagement and usage through presentations at exhibits, seminars, and customer visits.
• Strengthen subscription renewal outcomes with implementation support.
• Communicate customer feedback to sales, product, and marketing teams.

Conhecimentos

Fluent communication skills in English

Strong interpersonal skills

Networking using cold calling

Knowledge of education and market trends

Formação académica

Master's degree or PhD in Life Science disciplines

Descrição da oferta de emprego

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Please share your resume in English.

Why Join JoVE?

You can expect compensation packages competitively placed within the local market.

You will make a direct impact in accelerating science research and in improving student learning in science education.

Opportunity to work with global teams and in an environment that promotes innovation and collaboration.

Our strong promotion from within culture draws a clear path to advance your career with us.