Customer Success Manager

TITAN; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading SaaS startup in Nova Santa Rita is seeking a Customer Success Manager to oversee client onboarding, expansions, and renewals. This role involves building strong customer relationships and leveraging technical expertise to identify upsell opportunities. Candidates must have 2-4 years of experience in a similar role, alongside hands-on knowledge of Salesforce or other CRMs. Enjoy the flexibility of remote work and a competitive compensation package while driving customer satisfaction and success.

Serviços

Dynamic and innovative team

Exposure to cutting-edge technologies

Flexible remote work

Competitive compensation package

Qualificações

• 2-4 years of experience as a Customer Success Manager or Technical Account Manager in a SaaS environment.
• Excellent verbal and written communication skills suitable for strong customer interaction.
• Hands-on experience with onboarding processes of Salesforce or other CRMs.

Responsabilidades

• Manage client onboarding, expansions, and renewals as the primary point of contact.
• Lead discovery meetings with key users and stakeholders.
• Analyze customer usage data to address risks and enhance retention.

Conhecimentos

Customer success management

Communication skills

Relationship building

Problem-solving

Technical knowledge (Salesforce)

Formação académica

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent

Descrição da oferta de emprego

About TITAN

TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

Overview

As a Customer Success Manager, you’ll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities

Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.

Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.

Build strong relationships with key stakeholders to drive engagement and long‑term success.

Identify upsell and expansion opportunities by aligning product capabilities with customer needs.

Analyze customer usage data to proactively address risks and drive retention strategies.

Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements

2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).

Excellent verbal and written communication skills with strong customer‑facing abilities, including a willingness to meet clients onsite and lead business discussions.

Experience in identifying upsell / cross‑sell opportunities and working closely with Sales.

Hands‑on experience with onboarding and implementation processes of Salesforce or other CRMs – a must.

A can‑do approach with strong problem‑solving skills and the ability to work under pressure.

Fluent in English; additional languages are a plus.

Ability to work remotely across EST / PST time zones.

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Benefits

• Work with a dynamic and innovative team in a fast‑growing SaaS startup
• Collaborate with industry‑leading clients and gain exposure to cutting‑edge technologies
• Enjoy the flexibility of remote work and a healthy work‑life balance
• Competitive compensation package and opportunities for professional growth and development