Customer Success Engineer

Resend; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A modern email sending platform is looking for a Customer Success representative to support developers by handling customer requests, debugging issues, and creating documentation. Ideal candidates will have 3-5 years of technical support experience and a passion for problem-solving under pressure. This is a fully remote job with a flexible schedule, allowing you to work in Brazilian or European time zones.

Serviços

Flexible working schedule

100% remote team

Ownership of problems and solutions

Qualificações

• 3-5 years of technical support or success experience.
• Ability to handle customer pressure effectively.
• Desire to assist developers in problem-solving.

Responsabilidades

• Be the front-line of customer requests.
• Debug, report, and sometimes fix bugs and regressions.
• Advocate for customer needs to the greater team.
• Iterate internal workflows to improve resolution speed.
• Proactively build relationships and identify customer needs.
• Create documentation that answers customer questions.

Conhecimentos

Problem-solving

Technical support experience

Customer service under pressure

Email deliverability improvement

Ferramentas

Next.js

Notion

Descrição da oferta de emprego

Over 1M developers have used Resend and we are onboarding over 100 new paying customers every day from all over the globe. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones. This role would be based in Brazilian or European Time Zones.

In this role, you will…

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team
• Iterate internal workflows to improve our resolution speed and efficacy
• Proactively build relationships and identify potential papercuts for customers
• Create documentation that answers customer questions or showcases solutions

Who You Are...

• Love helping solve problems for developers
• Have 3-5 years of technical support or success experience
• Can handle and perform under customer pressure
• Have experience improving email deliverability

What it means to join the team…

• Honest and low-ego team
• Autonomy to “just ship it”
• Ownership of problems and solutions100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

Learn more about how we work in Customer Success:

• What is our vision for exceptional support
• How we scale support
• How we work

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, creating for everyone and building in the open. We started with an open source project in 2022. Now, we onboard nearly 100 paying customers every day and foster a growing developer community.

Our fully remote team of 28 humans spans 7 countries... and counting. We’re backed by a16z, Y Combinator, Basecase, and other top investors.

Read more about how we work, how we hire, and what we value here