Customer Success Consultant

ACSI; Guaramirim; Híbrido; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A scientific information solutions company is seeking a Customer Success & Business Development Consultant based in Brazil. This role focuses on consulting engagements, supporting customer success initiatives, and driving new business development activities across Latin America. The successful candidate will need at least 5 years of related experience, fluency in English and Portuguese, and strong sales and relationship-building skills. This position requires traveling up to 20% within Brazil and Latin America.

Qualificações

• Minimum 5 years of experience in sales, account management, customer success, and business development.
• English fluency (written and spoken); Portuguese required; Spanish is a plus.
• Proficiency with CRM systems and virtual meeting tools.

Responsabilidades

• Facilitate onboarding and enablement sessions for CAS users.
• Identify opportunities to grow, retain, and cross-sell within existing accounts.
• Maintain accurate records of activities and opportunities in CRM.

Conhecimentos

Solution-based sales

Consultative engagement

Relationship building

Communication skills

Dynamic mindset

Formação académica

Bachelor’s degree in a science-related field

Ferramentas

Salesforce

Microsoft Office Suite

Virtual meeting tools

Descrição da oferta de emprego

Customer Success & Business Development Consultant – Latin America

CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge and, for 118 years, has helped innovators mine, assess, and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious, and strives to make scientific insights accessible to innovators worldwide.

CAS is seeking an independent consultant to support delivering services that combine customer success expertise with business development activities, focusing on consultative engagement, solution-oriented selling, and collaborative account management.

Key Deliveries

Customer Success & Engagement

• Facilitate onboarding and enablement sessions for CAS users.
• Provide guidance to help customers realize the full value of CAS solutions.
• Maintain strong relationships across multiple levels within client organizations.

Business Development

• Identify opportunities to grow, retain, and cross-sell within existing accounts.
• Develop a pipeline of new business opportunities in the assigned territory.
• Conduct prospecting activities, including calls, emails, and presentations.

Strategic Communication

• Deliver compelling presentations and messaging to build awareness of CAS solutions.
• Support marketing activities such as workshops, seminars, and industry events.
• Represent CAS at conferences and trade shows as agreed.

Reporting & Documentation

• Maintain accurate records of activities and opportunities in CRM (Salesforce / LEX).
• Provide regular progress updates on engagement metrics and deliverables.

Required Qualifications

• Bachelor’s degree in a science-related field (preferred).
• Minimum 5 years of experience in sales, account management, customer success, and business development.
• English fluency (written and spoken); Portuguese required; Spanish is a plus.
• Proficiency with CRM systems (Salesforce / LEX) and virtual meeting tools (Teams, Zoom, WebEx).
• Dynamic, proactive, and collaborative mindset.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Required Expertise

• Proven success in solution-based sales and consultative engagement.
• Strong ability to translate complex concepts into clear, actionable insights.
• Skilled in relationship building across organizational levels.
• Familiarity with scientific information tools and intellectual property solutions (preferred).
• Excellent verbal and written communication skills.

Location & Travel

• Based in Brazil; with regional travel within Brazil and across Latin America required up to 20% of the time.

This is an independent consulting engagement. The consultant will be responsible for all taxes, insurance, and business expenses. Duration, deliverables, and compensation will be agreed upon in the consulting contract.

To apply for this consulting position, please submit your cover letter and CV to [e-mail]