Customer Service Representative - Relocation Required

Vantage; Aracaju; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global multi-asset broker is seeking Customer Service Rockstars to provide support through various channels. Candidates must be native Portuguese speakers willing to relocate to Southeast Asia. The ideal applicant has a Bachelor's degree and over 2 years of Customer Service experience, preferably in crypto or fintech. The position offers competitive compensation, relocation support, and a chance for career development in a fast-paced industry.

Serviços

Competitive compensation package

Remote work during relocation

Local benefits according to relocation country

Relocation support, including visa sponsorship

Qualificações

• Over 2 years of experience in Customer Service, preferably in crypto or fintech.
• Experience in international settings and teams.
• Knowledge or interest in trading is highly desirable.

Responsabilidades

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Record and update customer data and relevant information.

Conhecimentos

Fluency in English

Fluency in Portuguese

Exceptional communication skills

Analytical problem-solving

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Vantage is a global, multi-regulated, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies.

With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices.

Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities. OPEN ONLY to Portuguese native speakers who are willing to relocate. This is a unique opportunity for Customer Service Rockstars interested in living and developing a career in Southeast Asia: Malaysia or Thailand.

The company will provide all necessary visa assistance and relocation support.

During the visa processing, work remotely from your base country.

Responsibilities

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotions.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation / administrative needs within the department and supporting translation for customer announcement notices.

Requirements

• Bachelor's degree, fresh graduates welcome to apply.
• Over 2 years of experience in Customer Service, highly preferred in crypto or fintech, but any industry welcome.
• Mandatory rotation shift schedule with night-shifts once relocated.
• Experience in international settings and teams.
• Fluency in English and Portuguese is MANDATORY.
• Exceptional communication skills with a superb client focus.
• Logical and analytical approach to problem-solving.
• Knowledge or interest in trading is highly desirable, but not essential.

We Offer

• Competitive compensation package
• Remote work while relocation is processed
• Local benefits according to the chosen relocation country
• Relocation support, including visa sponsorship and additional expenses
• Career development in a fast-paced industry