Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a Customer Support Specialist to handle inquiries and assist users via live chat and email. The ideal candidate will have experience in online support and proficiency in Zendesk or LiveChat. Fluency in Portuguese and English is essential for effective communication with Brazilian users. This full-time, remote position may require irregular hours, including weekends. Join us in empowering our users with innovative trading tools and exceptional support.

Qualificações

• Experience in online customer support for at least 1 year.
• Proficiency in tools like Zendesk or LiveChat.
• Willingness to work irregular hours including weekends.

Responsabilidades

• Handle customer inquiries via live chat and email.
• Assist customers with KYC verification and account security.
• Document and escalate customer issues to technical teams.
• Stay updated on futures trading rules and communicate updates.
• Adapt to shift schedules to cover market hours.

Conhecimentos

Online customer support experience

Proficiency in Zendesk / LiveChat

Ability to de-escalate situations

Fast learner with trading terminology

Familiarity with Brazilian user communication

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.