Customer Service Representative (Portuguese)

Bingx; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading crypto exchange is seeking a Customer Support Representative to manage customer inquiries and ensure satisfaction. Key responsibilities include assisting with account issues, KYC verification, and providing timely support across various channels. The ideal candidate is bilingual in Portuguese and English, has a background in online customer support, and is able to work flexible hours including weekends. This full-time position offers remote work opportunities, catering to a dynamic environment in the crypto market.

Qualificações

• Experience in online customer support.
• Mastery of derivatives trading terms required.
• Fluency in Portuguese and English essential.

Responsabilidades

• Handle customer inquiries via live chat and email.
• Assist with KYC verification and account security.
• Document issues and collaborate with technical teams.
• Stay updated on trading rules and alerts.
• Adapt to shifts for market hour coverage.
• Work weekends and night shifts when necessary.

Conhecimentos

Online customer support experience

Proficiency with Zendesk

Ability to de-escalate situations

Fast learner in derivatives trading terms

Bilingual in Portuguese and English

Descrição da oferta de emprego

About BingX

• A leading crypto exchange since 2018
• With 20 million registered users worldwide
• Official crypto exchange partner of Chelsea FC
• User-First, reliable, innovative, and diversified
• List over 1,000 spot trading pairs
• Offer over 300 futures trading pairs
• Integrate with over 80 public chain ecosystems
• Rank top on CoinMarketCap and CoinGecko
• TradingView's Best Crypto Exchange for 2021, 2022 & 2023
• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
• Assist customers with KYC verification, account security setup, and dispute resolution.
• Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
• Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
• Adapt to shift schedules (if required) to ensure coverage during target market hours.
• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
• Fast learner, able to master derivatives trading terminology quickly.
• Patient, resilient, and skilled in de‑escalating high‑tension situations.
• Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
• Proficiency in Portuguese and English is essential.