Customer Service Representative

Bebeecustomersupport; Manaus; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A customer service company in Manaus is seeking a skilled Customer Support Specialist to manage incoming tickets and provide product support. The ideal candidate has excellent communication skills and a basic technical background. Responsibilities include ticket management, customer relationship building, and record keeping. This position offers a competitive salary and benefits, along with opportunities for professional development in a diverse and inclusive environment.

Serviços

Competitive salary

Opportunities for growth

Ongoing training

Qualificações

• Strong verbal and written communication skills.
• Basic understanding of technology and software applications.
• Ability to troubleshoot common issues.

Responsabilidades

• Manage large volumes of incoming tickets, providing timely and accurate responses.
• Provide support for product inquiries, handling technical requests.
• Triage tickets to the correct teams and escalate complex issues.

Conhecimentos

Excellent Communication Skills

Problem‑Solving Ability

Basic Technical Background

Descrição da oferta de emprego

Customer Support SpecialistWe are seeking a skilled and experienced Customer Support Specialist to join our team.

Main Responsibilities

• Ticket Management: Manage large volumes of incoming tickets, providing timely and accurate responses.
• Product Support: Provide support for product inquiries, handling technical requests and troubleshooting issues.
• Triage and Escalation: Triage tickets to the correct teams, escalating complex issues as needed.
• Communication: Follow established communication procedures and guidelines, providing accurate information using various methods.
• Customer Relationships: Build relationships with customers through open communication, resolving complaints and following up to ensure resolution.
• Record Keeping: Maintain records of customer interactions, including notes and outcomes.
• Continuous Improvement: Take extra steps to engage customers, identifying areas for improvement and implementing changes as necessary.

Requirements

• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex technical information in a clear and concise manner.
• Basic Technical Background: A basic understanding of technology and software applications, with the ability to troubleshoot common issues.
• Problem‑Solving Ability: Strong analytical and problem‑solving skills, with the ability to think critically and make sound decisions.

Benefits

This role offers a competitive salary and benefits package, including opportunities for growth and development.

As a member of our team, you will have access to ongoing training and professional development opportunities, helping you to advance your career and achieve your goals.

Join Our Team

We are committed to creating a diverse and inclusive work environment, where every employee feels valued and supported.

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.