Customer Service Rep II

AGCO; Jundiaí; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global leader in agriculture is seeking a Customer Service Rep II in Jundiaí, Brazil. This hybrid role involves supporting dealers and customers in North America, ensuring high-quality service & satisfaction. Responsibilities include handling inquiries, processing returns, and collaborating with teams. Candidates should have a Bachelor's degree, 3-5 years of customer service experience, and fluent English skills. The role offers benefits like medical assistance, meal vouchers, and profit sharing.

Serviços

Medical and dental assistance

Meal and food vouchers

Pharmacy agreement and life insurance

Profit Sharing and AIP incentive plans

Qualificações

• 3–5 years of customer service experience, preferably in the agricultural machinery sector.
• Fluent in English (speaking and writing); Spanish is a plus.
• Ability to work in multicultural environments.

Responsabilidades

• Respond to calls, emails, and Salesforce cases from dealers and customers.
• Follow up on dealer inquiries and back‑ordered parts.
• Process returns and handle export orders.
• Complete documentation as per company guidelines.
• Collaborate with internal departments to resolve customer issues.

Conhecimentos

Excellent communication

Problem-solving skills

Fluent English

Microsoft Office proficiency

Salesforce experience

Formação académica

Bachelor’s degree

Ferramentas

Salesforce

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrição da oferta de emprego

Customer Service Rep II

Location: Jundiai, São Paulo, BR

Workplace Type: Hybrid/Remote

Not everyone can claim to feed the world, but it is part of our everyday. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!

The Customer Care Specialist is responsible for supporting dealers and customers in North America, providing information and assistance regarding parts orders, returns, and general inquiries. This role promotes the company in a positive manner, ensuring high‑quality service and customer satisfaction. The position requires proactive communication, problem‑solving, and collaboration with internal teams and external partners.

Your Impact

• Respond to incoming calls, emails, and Salesforce Cases from dealers and customers, providing accurate information or directing inquiries to the appropriate personnel.
• Place outbound calls to follow up on dealer inquiries and back‑ordered parts. Research and resolve issues related to orders, shipments, and returns, including complex cases.
• Process monthly and annual returns according to company procedures. Handle export orders from entry to shipment, ensuring compliance with company standards (fluent English required).
• Complete documentation and paperwork as per company guidelines. Collaborate with internal departments to resolve customer issues and improve processes.
• Promote a positive image of the company to customers, dealers, and business>

Benefits

• Medical and dental assistance.
• Meal and food vouchers.
• Pharmacy agreement and life insurance.
• Profit Sharing and AIP incentive plans.

Your Experience and Qualifications

Education & Experience: Bachelor’s degree with 3–5 years of customer service experience, preferably in the agricultural machinery or equipment sector.

Language Skills: Fluent in English (spoken and written); Spanish proficiency is an added advantage.

Technical Proficiency: Skilled in Microsoft Office (Excel, Word, Outlook); experience with Salesforce is a plus.

Core Competencies: Excellent communication and problem‑solving skills; ability to work effectively in multicultural environments.

Adaptability & Teamwork: Quick learner in remote and digital settings; capable of working independently as well as collaboratively in a team.

Your Workplace

You will work with your wonderful AGCO colleagues in Hybrid model from Jundiai (Brazil).

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.