Customer Service And Operation Atendimento Ao Cliente

buscojobs Brasil; Espumoso; Teletrabalho; BRL 212.000 - 319.000; Tempo integral

Resumo da oferta

A tech company is seeking a remote Support team member to assist clients in Brazil. Candidates must have at least 2 years of customer service experience and be fluent in Portuguese. The role involves providing technical support, collaborating with teams, and engaging in knowledge base development. Competitive salary and benefits are offered.

Serviços

20 paid days off

Option to work from coworking space

Competitive salary

Qualificações

• Minimum 2 years of experience in customer service, particularly in remote support.
• Ability to communicate effectively with diverse users.

Responsabilidades

• Provide remote technical support to clients during Brazil business hours.
• Collaborate with teams to enhance customer experience.

Conhecimentos

Customer service experience

SaaS market knowledge

Fluent in Portuguese

Interpersonal communication

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Overview

Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.

Responsibilities

• Provide remote technical support to clients, with availability to work according to Brazil business hours.
• Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
• Maintain constant communication with the support and development teams.
• Contribute to the creation and updating of knowledge base articles and user guides.

Qualifications

Mandatory:

• At least 2 years of prior experience in customer service, preferably in remote support or help desk.
• Knowledge of the SaaS market.
• Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
• Basic knowledge of Microsoft Excel and its key functions.
• Ability to explain technical concepts to users with different skill levels.
• Availability to work within the Brazil time zone.

Preferred:

• Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
• Ability to solve problems proactively and efficiently while working independently.
• 20 paid working days off per year.
• Option to work from a coworking space.
• Competitive salary aligned with the market.