Customer Operations Specialist

Sphere Labs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A visionary fintech company based in São Paulo is looking for a Customer Success Manager to manage the onboarding lifecycle of enterprise customers. You'll be responsible for ensuring customers navigate regulatory requirements and drive their success with our offerings. This role requires strong communication skills in English and either Spanish or Portuguese, with a focus on problem-solving and relationship-building. Join us to help make a global impact in the world of finance and payments.

Qualificações

• Strong verbal and written communication skills in English and either Spanish or Portuguese.
• Ability to multi-task and switch contexts quickly in a fast-paced environment.
• Demonstrated ownership and project management skills.

Responsabilidades

• Manage the onboarding lifecycle of enterprise customers.
• Support customers with Anti-Money Laundering requirements.
• Drive post-setup customer success to unlock product value.
• Build and manage a multi-channel customer support function.
• Work closely with Sales & Product teams for transitions.
• Gather and synthesize customer feedback for improvements.

Conhecimentos

Verbal communication in English

Written communication in English

Spanish or Portuguese

Project management

Problem-solving

Interpersonal skills

Descrição da oferta de emprego

Summary

Sphere is revolutionizing global money movement by building modern financial rails with digital dollars, making transactions simple, affordable, and accessible worldwide. Through our frontend applications, APIs, low-level bank messaging optimizations, and liquidity infrastructure, businesses in emerging markets can send money across borders at scale — without depending on foreign capital or simply speaking the right languages. We combine frontier technology like stablecoins and zero-knowledge proofs with traditional banking, payments, and foreign exchange infrastructure to make global payments settle in minutes.

Key Responsibilities

• Manage the onboarding lifecycle of our enterprise customers, serving as their key liaison and ensuring timely setup
• Support customers in navigating our Anti-Money Laundering requirements, including Know-Your-Customer and enhanced due diligence checks
• Drive post-setup customer success with our enterprise customers, helping them unlock the full value of our offerings
• Build out and manage a robust, multi-channel customer support function (email, chat), to deliver quick and effective resolutions to customer inquiries
• Work closely with Sales & Product teams to transition customers to new product offerings or vendors
• Proactively gather and synthesize customer needs and feedback, identifying opportunities for product / UX improvements

Requirements

• Strong verbal and written communication skills in English and either Spanish or Portuguese
• Excels at multi-tasking and rapid context switching in fast-paced environments
• Demonstrated sense of ownership and strong project management & Organizational skills
• Analytical, with a proactive approach to problem-solving
• Strong interpersonal and relationship-building skills

Nice to haves

• Prior experience in a customer success, customer onboarding or customer-facing role
• Prior experience in Compliance, Payments or Web3
• Knowledge of SWIFT, SEPA, ACH, wire transfers, and other global payment networks.
• Understanding of foreign exchange (FX) processes, currency conversions, and multi-currency settlement
• Open to working flexible hours, and extended shifts, to meet business needs

Why Join Us?

• After years navigating the idea maze, we’ve stumbled on a previously unexplored path to exponentially boost human prosperity and make the world a fairer place. Join us in making a global impact, particularly in emerging regions that are just starting to connect.
• Have executive level impact, responsibility, and upside in an early-stage startup that has found initial product-market fit and has been growing more than 100% per month over the last year.
• Work on some of the hardest problems in the world, leveraging frontier technology in cryptography and distributed systems to modernize payments infrastructure from 1959.
• Unlock exceptional growth and learning opportunities in an environment that champions ownership, ambition, and innovation.
• Join as an early employee and help us define a world-class culture of collaboration, rationality, low ego / status, customer obsession, and output. There are rare learning opportunities, and you’ll be joining just as we start to scale.