Customer Experience Data Expert

Bebeedatadriven; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global food delivery platform is seeking a Customer Experience Business Analyst in São Paulo, Brazil. The ideal candidate will have at least 5 years of experience in data analytics and proficiency in SQL and Python. Responsibilities include analyzing large datasets, providing insights through reports, and collaborating with teams to solve customer challenges. Proficiency in Portuguese, Spanish, and English is essential, with additional LATAM languages being a bonus. Join a dynamic environment where data drives innovation.

Qualificações

• 5+ years in data analytics, data science, or related fields.
• Proficiency in SQL, Python, or other programming languages.
• Experience with ETL processes and statistical analysis.

Responsabilidades

• Work with large datasets and build data models.
• Design and evaluate analytical methods.
• Provide actionable insights through analytics reports.

Conhecimentos

Data analytics

Data science

SQL

Python

Communication skills

Statistical analysis

ETL processes

Dashboard creation

Formação académica

Bachelor's degree or above

Descrição da oferta de emprego

Job Title

We are seeking a talented Customer Experience Business Analyst to join our team.

About the Role

As a dynamic and innovative global platform, we leverage cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. Our mission is to help people eat better, live better.

Responsibilities

This role involves working with large datasets, compiling intricate data models, and deploying analytics frameworks tailored to business or analytical requirements. You will collaborate with various teams to grasp issues, conceptualize analytics, and translate business problems into technical hypotheses. You will design and evaluate analytical methods, develop and recommend A / B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations. In-depth analysis and trend identification are also key responsibilities, involving thorough research of market and industry trends, pinpointing emerging patterns and opportunities, and providing actionable business insights via analytics reports and performance dashboards.

Requirements

• Bachelor's degree or above
• 5+ years in data analytics, data science, or related fields
• Proficiency in SQL, Python, or other programming languages
• Experience with ETL processes, statistical analysis, and dashboard creation
• Strong communication and collaboration skills to influence stakeholders
• Possess experience in the Brazil market, with proficiency in Portuguese, Spanish, and English — other LATAM languages are a bonus

What We're Looking For

We are looking for someone who is passionate about data-driven decision-making and solving complex customer challenges. If you thrive in a fast-paced, multicultural environment where analytics drive innovation, this role is for you.

Bonus Points

• Experience in the food & service delivery industry
• Strong background in customer experience analytics