Customer Care Expert

Bebeecustomer; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer-focused online service company in São Paulo is looking for a Customer Support Representative to handle customer inquiries via live chat. The ideal candidate should communicate fluently in Portuguese and English, possess strong problem-solving skills, and have a prior experience in customer service. This role involves resolving issues, maintaining customer records, and providing feedback to enhance customer experience. Join a dynamic team dedicated to delivering exceptional support.

Qualificações

• Excellent written and verbal communication skills in both Portuguese and English.
• Prior experience in a customer service role (online, phone-based, or face-to-face).
• Ability to remain calm and efficient in a fast-paced environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via live chat.
• Resolve issues and complaints, ensuring customer satisfaction.
• Maintain accurate customer records and liaise with internal teams when needed.

Conhecimentos

Fluent communication in Portuguese and English

Problem-solving skills

Customer focus

Ability to multitask

Ferramentas

Slack

G‑Suite

Descrição da oferta de emprego

Overview

The ideal candidate will play a crucial role in delivering exceptional customer experiences.

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction.
• Communicate fluently in both Portuguese and English to assist a diverse customer base.
• Maintain accurate customer records and liaise with internal teams when escalation is needed.
• Stay up-to-date with company products, promotions, and policies to provide accurate information.
• Provide feedback and suggestions to improve processes and enhance customer experience.
• Collaborate with other operational teams to ensure customer needs are met.

Qualifications

• Excellent written and verbal communication skills in both Portuguese and English.
• Prior experience in a customer service role (online, phone-based, or face-to-face).
• Availability to work Monday to Friday.
• Ability to remain calm and efficient in a fast-paced environment.

Desirable Qualifications

• Familiarity with the crypto and online betting industry.
• Previous experience in sports betting or online casino.
• Experience working with tools such as Slack and G‑Suite.

Personal Qualities and Behavioural Traits

• Strong customer focus with a solution‑oriented mindset.
• Ability to multitask and handle multiple inquiries simultaneously.
• Self‑motivated and capable of working independently without close supervision.
• Excellent problem‑solving skills and resilience under pressure.
• Strong initiative and proactive approach to improving customer experience.
• Collaborative team player, willing to share knowledge and support colleagues.

Team Collaboration

The Customer Support Representative will work closely with: Team Leads and Senior Support staff, Payments providers and the internal payments coordination team, Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.