Community Specialist

Remote Jobs; Brasil; Híbrido; BRL 376.000 - 458.000; Tempo integral

Resumo da oferta

A reputable remote job platform is looking for a skilled Social Media Manager to oversee community engagement and brand presence online. In this role, you will monitor social media, respond to customer feedback, and utilize tools to analyze online sentiment. Required qualifications include 2+ years of experience in social media management and excellent communication skills. Competitive salary and comprehensive benefits offered in a positive work environment.

Serviços

Competitive salary

Annual discretionary bonus

Comprehensive benefits package

15 paid vacation days

6 paid holidays

Discounted travel opportunities

Qualificações

• 2+ years moderating and managing social communities for a national or international brand.
• Experience handling large-scale customer communications with consistency and care.
• Exceptional communication and copywriting skills with a sharp eye for grammar, accuracy, tone, and clarity.

Responsabilidades

• Monitor social media platforms for brand mentions, trends, and emerging issues.
• Respond to comments and feedback across social channels in a timely manner.
• Utilize social listening tools to analyze sentiment and gather actionable insights.

Conhecimentos

Social media management

Customer communication

Copywriting

Crisis management

Ferramentas

Khoros

Hootsuite

Talkwalker

Sprout Social

Descrição da oferta de emprego

Compensation and Benefits

Salary range of $70,000 - $85,000 annually, determined by experience and other business considerations. Eligibility for annual discretionary bonus. Comprehensive benefits package including medical, dental, vision, life, and disability insurance at a highly subsidized rate. Opportunity to accrue 15 paid vacation days and 6 paid holidays per year. Chance to take a free and/or discounted cruise. Work in a certified Great Place to Work environment.

What to Expect (Job Responsibilities)

• Monitor social media platforms, review sites, and forums for brand mentions, trends, and emerging issues.
• Respond to comments, questions, and feedback across social channels in a timely, brand-aligned manner.
• Utilize social listening tools to analyze sentiment and gather actionable insights from the online community.
• Compile regular reports for leadership highlighting online activity, customer feedback, and areas for improvement.
• Play an active role in crisis response, assisting managers with executive reporting and aligning with other teams on brand response.

What is Required (Qualifications)

• 2+ years moderating and managing social communities for a national or international brand.
• Experience handling large-scale customer communications with consistency and care.
• Proficient in social media management tools like Khoros, Talkwalker, Hootsuite, or Sprout Social.
• Exceptional communication and copywriting skills with a sharp eye for grammar, accuracy, tone, and clarity.
• Background in customer relations or customer service.

How to Stand Out (Preferred Qualifications)

• Tech-minded with AI learning and implementation experience.
• Platform and database configuration experience.
• Passionate about travel, global cultures, and lifelong learning.
• Business-to-consumer product experience.

#TravelAndLeisure #SocialMediaManagement #CommunityEngagement #CareerOpportunity #GreatPlaceToWork

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