Client & Talent Operations Manager

OpsArmy; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A talent management consulting firm in São Paulo is seeking a highly organized Client & Talent Operations Manager to enhance client relationships and oversee remote teams. The ideal candidate will have at least 3 years of experience in operations or client management, along with strong problem-solving abilities. Responsibilities include managing client expectations, developing best practices, and ensuring operational efficiency across all processes. This role is perfect for someone who thrives in fast-paced environments and values people management.

Qualificações

• 3 years of experience in operations, customer success, or client account management.
• Proven background in managing client relationships and team performance.
• Strong communication and multitasking skills.

Responsabilidades

• Manage client relationships and ensure client satisfaction.
• Oversee the performance of remote talents.
• Develop and refine Standard Operating Procedures (SOPs).

Conhecimentos

Customer Service

Client Expectations

Account Management

Leadership

Problem-solving

Descrição da oferta de emprego

Role Overview

We are seeking a highly organized and people-focused Client & Talent Operations Manager to oversee client relationships and manage a team of remote talents. You will be responsible for ensuring smooth service delivery maintaining strong relationships with both clients and talents and driving operational efficiency across all processes.

This role is ideal for someone who thrives in dynamic fast‑paced environments loves solving problems and can balance both people and process management with care and precision.

Apply directly here :

What You’ll Do

Client Relationship Management

• Act as the primary point of contact for assigned clients.
• Build and nurture long‑term client relationships based on trust and consistent results.
• Conduct regular performance check‑ins and reviews to ensure client satisfaction and retention.
• Address client concerns promptly and identify opportunities for account growth and improvement.

Talent Management & Oversight

• Manage and support a group of remote talents ensuring they deliver high‑quality work aligned with client expectations.
• Oversee talent onboarding task allocation and performance management.
• Provide coaching guidance and motivation to maintain engagement and retention.
• Match talents effectively to client needs and monitor alignment over time.

Operational Excellence

• Develop document and refine Standard Operating Procedures (SOPs) for key processes.
• Identify operational gaps and propose system or workflow improvements.
• Collaborate with internal teams (Recruitment Finance Onboarding) to ensure seamless execution.
• Manage escalations efficiently ensuring positive resolutions for both clients and talents.

Reporting & Analysis

• Track and report key metrics including client satisfaction talent performance and retention.
• Prepare operational summaries and recommendations for leadership.
• Support data‑driven decision‑making to enhance service delivery and scalability.

What We’re Looking For

• 3 years of experience in operations customer success or client account management.
• Proven background in managing both client relationships and team performance.
• Strong communication problem‑solving and leadership skills.
• Ability to multitask prioritize and thrive in a remote environment.
• Experience creating and maintaining SOPs and improving operational systems.
• A proactive and empathetic approach to people management and client care.

Apply directly here :

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type: Full Time

Experience: years

Vacancy: 1