Client Success Manager, Business Messaging

Meta; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company seeks a Client Success Manager in São Paulo, Brazil, to enhance customer satisfaction through business messaging solutions. The role requires over 7 years in customer success and account management, with a focus on driving adoption and delivering trainings. Candidates must be fluent in English and Portuguese and have experience in software/SaaS companies. This position offers opportunities for significant impact through strategic customer engagement.

Qualificações

• 7+ years of experience in customer success, account management, and consulting.
• Experience with SaaS platforms deployment and long-term engagement.
• Ability to adapt to changing products and client needs.

Responsabilidades

• Develop a comprehensive understanding of customers' business needs.
• Guide strategy and implementation of use cases to drive adoption.
• Deliver trainings and provide ongoing education regarding best practices.

Conhecimentos

Customer success

Account management

Presentation skills

Fluent in English and Portuguese

Formação académica

BA / BS degree

Descrição da oferta de emprego

Client Success Manager, Business Messaging Responsibilities:

• Develops a comprehensive understanding of customer's business needs and strategies and offers solutions using our business messaging platform.
• Influences for impact and acts as a trusted advisor to help the client transform their business.
• Guides strategy, planning, and implementation of use cases to deliver against the client's key performance indicators, ensuring a high level of adoption of our platform.
• Identifies optimization opportunities for improving performance.
• Delivers trainings and builds global playbooks / guides for clients regarding best practices around product implementation and solutions success.
• Drives product and feature adoption and provides ongoing education to partners (existing and prospects) about new and existing features.
• Actively seeks customer feedback (both formal and informal) regarding ways to identify and understand the drivers of satisfaction and / or dissatisfaction.
• Serves as an internal expert in connecting teams to product, solutions engineering and operational solutions to guide clients, partners and prospects to overcome technical and business challenges.

Minimum Qualifications:

• 7+ years experience in customer success, account management, consulting, strategic partnerships and pre-sales roles at a software / SaaS / CPaaS company.
• Experience in preparing and delivering presentations targeted to a senior audience.
• Experience with translating complexity into simple and intuitive actions plans, explaining technical solutions, establishing goals, developing opportunities, and generally improving the customer experience.
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
• Experience in adapting to a changing product and responding strategically to client needs.
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision.
• Fluent English and Portuguese.
• BA / BS degree

Preferred Qualifications:

• Up to date on the trends and market leading companies in business messaging.
• Experience in channel sales organizations (partner handles selling motion) within an enterprise SaaS or CPaaS business.
• Experience working with APIs and Cloud Solutions.
• Vertical / industry experience in the financial services, retail / ecommerce, or telecom sectors.