Client Success Client Success Manager - Temporary Brazil (São Paulo - Hybrid

Wellhub Inc.; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A corporate wellness platform is seeking an Enterprise Client Success Manager in São Paulo, Brazil. You will manage key enterprise clients, focusing on upselling and maintaining client relationships. Candidates should have solid experience in client-facing roles, strong leadership skills, and be bilingual in Portuguese and English. The position offers a flexible work model and various benefits including health insurance and paid time off.

Serviços

Gold wellness plan

Health insurance

Flexible work model

Paid time off

Qualificações

• Solid experience in client-facing roles managing large enterprise accounts.
• Ability to collaborate with cross-functional teams and negotiate contracts.
• Advanced English proficiency is mandatory.

Responsabilidades

• Develop a sales plan for named clients to identify products and opportunities.
• Manage relationships for large enterprise accounts post-sale.
• Negotiate annual contract renewals and expansions.
• Partner with HR and decision makers to connect clientele with Wellhub executives.
• Provide product feedback to product management.

Conhecimentos

Client relationship management

Cross-selling and upselling

Leadership skills

Attention to detail

Bilingual in Portuguese and English

Descrição da oferta de emprego

Overview

Your wellbeing matters.

Company

Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2021 and headquartered in NYC, we have a growing global team in 11 countries.

Role

As an Enterprise Client Success Manager, you will be responsible for managing a key portfolio of our enterprise clients. This role focuses on upselling, cross‑selling, renegotiation, and maintaining strong relationships across the client lifecycle. The position is a temporary role with a contract set after a 6‑month period to cover a leave of absence.

Responsibilities

• Develop a sales plan for each named client, identifying products and expansion opportunities.
• Lead the client relationship for a portfolio of large and complex enterprise accounts after the point of sale.
• Ensure contract renewals and expansions, negotiating contracts on an annual basis.
• Partner with the client’s HR and decision makers to build an approach that connects their C‑level to Wellhub executives and other clients.
• Provide product feedback to product management.
• Live the mission by inspiring others and creating a supportive environment that values wellbeing.

Qualifications

• Solid experience in a client‑facing position leading large and complex client relationships, cross‑selling and upselling in an existing portfolio.
• Strong leadership skills and ability to collaborate with cross‑functional teams.
• Ability to operate independently and manage multiple clients/projects concurrently.
• Strong attention to detail and process improvement skills.
• Proficient in Portuguese and English.
• Advanced English proficiency is mandatory.

Impact

Bring wellbeing to the forefront of work, creating a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work‑life balance.

What We Offer

We provide a flexible program that allows you to customize your benefits. Key benefits include:

• Gold wellness plan at no cost plus discounted premium plans.
• Health, dental, and life insurance.
• Flexible work model (flexible hybrid or full remote) with a home office stipend and monthly flexible work allowance.
• Flexible schedule with the ability to adjust hours to personal needs.
• Paid time off, parental leave, and birthday off days.

Diversity, Equity, and Belonging

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Ready to Join?

We welcome your application and are excited to explore if you could be a great fit for our team. Read more about the award here. Follow us on Instagram @lifeatwellhub and LinkedIn.