Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A remote assistance company is seeking a Client Operations Manager to ensure the success of client accounts. The candidate will manage operations, team performance, and maintain proactive communication with clients. Ideal applicants will have a Bachelor’s degree, experience in account management, and strong English communication skills. The role offers a competitive salary of $2,000–$3,000 per month with growth opportunities within the company.

Serviços

Long-term growth opportunities

Qualificações

• Prior account management or operations management experience.
• High-level English proficiency required.
• Experience managing teams or service delivery preferred.

Responsabilidades

• Own the success of assigned client accounts operationally.
• Maintain proactive communication with clients.
• Monitor team performance and address issues proactively.

Conhecimentos

Organization

Communication

Team Management

Data Analysis

Formação académica

Bachelor’s degree

Ferramentas

Reporting tools

CRMs

Spreadsheets

Descrição da oferta de emprego

About EVA

Company: Elite Virtual Assistance (EVA)

Location: Brazil (Remote)

Compensation: $2,000–$3,000 USD/month (based on experience)

Elite Virtual Assistance (EVA) helps growing businesses scale through high‑quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

We are hiring a Client Operations Manager to take ownership of client execution—someone who can translate client objectives into playbooks, manage day‑to‑day performance, and proactively surface insights through reporting.

This is an execution‑first role, not a sales role.

The Role

As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

You will work closely with:

• Clients
• Internal leadership
• Overseas team members assigned to each account

This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Key Responsibilities

Client Execution & Ownership

• Learn each client’s business, goals, and workflows in detail
• Participate in training alongside our team to fully understand client processes
• Build and maintain clear playbooks for each account
• Ensure execution aligns with agreed client objectives

Team Performance Management

• Monitor staff performance, attendance, and task completion
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
• Work with internal leadership to course‑correct when needed

Reporting & Data

• Gather operational data across accounts
• Create clear, structured reports (daily / weekly / monthly as required)

Client Communication

• Maintain frequent, proactive communication with clients
• Lead client‑facing conversations with confidence and clarity
• Ensure you fully understand evolving client needs
• Anticipate issues before clients raise them

Requirements

Experience & Education

• Bachelor’s degree required
• Prior account management, client success, or operations management experience
• Experience managing teams and/or service delivery is strongly preferred

Communication & Language Skills

• High‑level English proficiency is required
• Must be comfortable conducting client‑facing meetings, written communication, and reporting entirely in English
• Ability to communicate clearly, professionally, and confidently with U.S.-based clients
• Strong written English skills for reporting, documentation, and internal updates

Core Skills

• Exceptional organization and task management skills. (You should have a personal system for tracking work and preventing missed tasks.)
• Strong written and verbal communication skills
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
• Ability to assess performance and translate data into actionable insights

Mindset & Work Style

• Proactive, not reactive
• Detail‑oriented without losing sight of the bigger picture
• Comfortable being accountable for outcomes
• Able to operate independently while keeping leadership fully informed

Compensation & Growth

• Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability
• This position offers long‑term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.