Business Banking Virtual Relationship Manager

KeyBank; Brasil; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading financial institution is seeking a Business Banking Virtual Relationship Manager to manage a portfolio of small business clients. The role involves promoting banking products, identifying cross-marketing opportunities, and ensuring client satisfaction. Candidates should have strong customer service, small business lending experience, and the ability to build trust with clients. The position offers competitive compensation, including a base hourly rate ranging from $26.92 to $40.87, and the opportunity for incentive compensation based on performance.

Qualificações

• Minimum of 1 year in a comparable role with strong customer service skills.
• Minimum of 1 year of financial services experience, particularly in business banking.
• Experience in small business lending.

Responsabilidades

• Manage client portfolio of Business Banking Small Business clients.
• Proactively address business-related needs of clients.
• Promote banking products and services.

Conhecimentos

Client-centric approach

Problem-solving

Revenue growth focus

Understanding of banking products

Credit analysis

Formação académica

Associate's Degree or equivalent experience

Descrição da oferta de emprego

Location

For Those Who Work At Home, New York

Job Summary

The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio.

Essential Functions

• Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking relationship(s).
• Proactively call on a portfolio of assigned clients within set interval periods to address service or business-related needs.
• Promote and cross-market products and services to clients by keeping clients informed of products, services, special promotions, and providing appropriate financial solutions via consultative review and proactive contact.
• Make joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engage Business Banking RMs, Branch Managers, and/or other specialty partners on role assigned sales opportunities.
• Review financial statements, assess credit lines, and renew loans.
• Identify opportunities to lend in the form of a business loan and complete associated lending responsibilities.
• Aggressively maintain client retention and mitigate profitable client run-off.
• Responsible for various operational tasks while acting as a bank advocate and advisor to the client.
• Manage all administrative tasks associated with client portfolio to ensure all clients are within bank compliance.
• Embrace a virtual team model and enhance the professional atmosphere that leads to a successful sales environment.
• Strategically manage unprofitable and/or anticipated exiting client relationships.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Associate's Degree or equivalent experience (required)

Work Experience

• A minimum of 1 year of experience in a comparable or skill transferable role, demonstrating strong customer service & selling skills required.
• A minimum of 1 year of extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues required.
• Small Business lending experience required.

Skills

• Ability to build trust by taking a client‑centric approach.
• Deploy a long‑term, innovative approach to problem‑solving and decision‑making with clients to build the relationship and generate solutions.
• Demonstrates expertise within defined industry or geography (vertical/sub‑vertical) and within product set.
• Exhibits a relentless focus on creating and driving revenue growth and generating results.
• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.
• Uses structured sales methodologies, principles, and practices without losing sight of the client and environment.
• Understands Key’s risk culture and effectively manages risk/reward trade‑offs.
• Maintain and nurture client relationships through regular communication and financial advice.
• Understand and promote various banking products and services to meet client needs.
• Independently package and present credit deals, ensuring thorough analysis and compliance with lending policies.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office – prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $26.92 - $40.87 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

# LI-Remote