{Brazil} - Client Success Manager

Tier1usa; Brasil; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading company in client services in Brazil is seeking a Customer Success Manager to foster positive relationships with clients and team members. The successful candidate will handle complaints, onboard new clients, and ensure service goals are met. This role requires excellent communication and problem-solving skills alongside a proven track record in customer success. Join us to help deliver exceptional service and support to our valued clients and team members.

Qualificações

• Previous experience in a customer success or account management role.
• Proven track record of building strong client relationships.
• Strong leadership abilities with the capacity to influence.

Responsabilidades

• Collaborate with sales teams to ensure relationship management.
• Onboard new clients and drive their success.
• Collect feedback and maintain accurate records of communications.

Conhecimentos

Excellent communication skills

Interpersonal skills

Problem-solving ability

Leadership abilities

Descrição da oferta de emprego

Job Summary

The Client Success Manager is friendly and customer service-oriented to foster positive relationships with clients and Teem members by receiving and analyzing feedback to make our services more valuable. They are responsible for handling complaints and ensuring that these complaints are directed to the appropriate department to implement change. They are also responsible for retaining the Teem members and increasing sales with current clients.

Responsibilities

• Collaborate with sales teams to ensure active implementation of client and Teem members' relationship
• Bridge the gap between sales and support
• Onboard new clients
• Drive client and Teem member value of services
• Discover and track new opportunities with existing clients
• Ensure clients are achieving their goal of the service
• Collect client and contractor feedback about their experience
• Develop long-term relationships with clients and Teem members
• Elevate complaints and feedback to the relevant departments
• Maintain accurate records of discussions or correspondence with clients and Teem members

Experience

• Previous experience in a customer success or account management role
• Proven track record of building strong client relationships and driving customer success
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical audiences
• Strong leadership abilities, with the ability to influence and negotiate effectively
• Ability to problem-solve
• Experience in account management or sales within the technical industry is preferred

If you are a highly motivated individual who thrives in a fast-paced environment, we would love to hear from you. Join our team as a Customer Success Manager and help us deliver exceptional service and support to our valued clients and Teem members.