Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking a remote worker based in Brazil. The ideal candidate should have advanced English skills to assist guests via chat and phone support. Responsibilities include identifying guest needs, processing charges, and liaising with the operations team. Applicants should possess proactive, strong communication skills and the ability to multitask effectively. This is a night shift role with a weekly salary of R$2,000.00 and requires availability during evenings and holidays.

Qualificações

• Must have advanced proficiency in English for guest support.
• Intermediate computer skills are necessary for task processing.
• Proactive and committed to providing excellent customer service.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and filter guest needs for better service.
• Create tasks for the operations team based on guest concerns.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)