Application Support Engineer, Trilogy (Remote) - $60,000 / Year Usd

Crossover; Teletrabalho; BRL 326.000; Tempo integral

Resumo da oferta

A leading tech consulting firm is looking for an Application Support Engineer to work remotely. This role requires at least 3 years of experience in technical customer support and sophisticated generative AI capability. You will handle complex customer issues and enhance AI solutions. Designed for self-starters, this position offers a challenging environment with a full-time commitment and a competitive salary of $60,000/year. Join us to solve challenging problems and grow your technical expertise!

Qualificações

• A minimum of 3 years total experience in technical customer support positions.
• Experience with multiple AI platforms and workflow automation.
• Ability to swiftly adapt and learn multiple products.

Responsabilidades

• Examine complex tickets escalated from AI platforms.
• Combine human expertise with AI capabilities in customer support.
• Provide outstanding support for sophisticated issues.

Conhecimentos

Technical customer support expertise

Generative AI capability

Problem-solving

Descrição da oferta de emprego

Application Support Engineer, Trilogy (Remote) - $60,000 / year USD

Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000 / year USD role at Crossover

Base pay range

• / hr - $
• / hr

In traditional organizations, customer support frequently suffers from inefficiency and substandard performance.

Support professionals often spend excessive time on routine tasks or face challenges beyond their limited areas of expertise.

Evidence indicates that more than 60% of support tickets require escalation due to insufficient skills or knowledge at the initial response level.

Trilogy operates differently.

With a portfolio exceeding 100 enterprise software solutions, we have transformed customer support through sophisticated AI technology.

Our AI-driven chatbot resolves the majority of issues, reserving only the most intricate challenges for our engineering team.

This means each ticket you handle will be demanding, diverse, and require inventive problem-solving approaches.

This position does not accommodate gradual onboarding or continuous supervision.

Individuals who require frequent guidance, find self-directed learning difficult, or tend to pose readily answerable questions will not succeed beyond the first two weeks.

Excellence in this role demands a self-starting approach, rapid adaptability, and the determination to resolve issues autonomously.

For those prepared to confront the most demanding challenges in customer support, this opportunity will catalyze your professional development unlike any other.

You will develop exceptional technical proficiency across an extensive product ecosystem while directly supporting Trilogy's commitment to excellence.

If you are willing to test your capabilities, we encourage your application.

What You Will Be Doing

AI-Enhanced Customer Issue Resolution : Examine complex tickets escalated from AI platforms, deploy human judgment in areas where AI capabilities are limited, and subsequently enhance the AI system to address these gaps

What You Won't Be Doing

Spending two full months on onboarding; you will be required to achieve proficiency on multiple products within the initial month (we recognize this timeline is demanding)

Depending on management for problem resolution; if you cannot effectively remove your own obstacles, you will find this role challenging

Application Support Engineer Key Responsibilities

Combine human technical expertise with AI capabilities to provide outstanding customer support, concentrating on sophisticated issues that AI systems cannot yet completely address

Basic Requirements

A minimum of 3 years total experience in technical customer support positions

Sophisticated generative AI capability (i.e., utilization of multiple AI platforms, competence in workflow automation and custom GPT creation); experience limited to using LLMs for research, learning, brainstorming, or content generation will be considered inadequate

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform.

For three decades, Trilogy has been known for 3 things : Relentlessly seeking top talent, Innovating new technology, and incubating new businesses.

Our technological innovation is spearheaded by a passion for simple customer-facing designs.

Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.

Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited.

Hit the Apply button if you found this interesting and want to learn more.

We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position.

The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.

The compensation level for this role is $30 USD / hour, which equates to $60,000 USD / year assuming 40 hours per week and 50 weeks per year.

The payment period is weekly.

Consult for more details on this topic.

Crossover Job Code : LJ-

• BR-BeloHori-ApplicationSup.013

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

IT Services and IT Consulting

Telecommunications

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