Administrative Analyst - Customer Facing

buscojobs Brasil; Rio de Janeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Descrição da oferta de emprego

Administrative Analyst - Customer Facing

As a Market Operations Associate and part of the Market Operations team, you'll be at the forefront of shaping the future of living, playing a pivotal role in ensuring seamless operations and enhancing customer experiences. Your responsibilities will encompass overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues. You'll optimize resource allocation, ensure compliance with service level agreements, and contribute to continuous process improvement initiatives by identifying common guest pain points.

Responsibilities:

• Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
• Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
• Communicate with client effectively to ensure a A+ guest experience
• Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
• Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
• Review, validate, and dispute reports sent from vendors post-move out.
• Calculate and communicate any charges post-stay from our vendors
• Ensure timely handling of all issues in line with internal Service Level Agreements.
• Identify common guest pain points and contribute to continuous process improvement initiatives.
• Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

Requirements:

• Bachelor’s degree in business, hospitality, operations or relevant field.
• 2-4 years of working experience with solid operational exposure.
• Proficiency in computer skills
• Strong organizational, problem-solving, and multitasking skills.
• Excellent attention to detail and communication skills.
• Experience in hospitality and start-ups is a plus.
• Prior experience in customer facing roles is advantageous.

At Blueground, Diversity and Inclusion are core values, and we are committed to Equal Employment Opportunity. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.

Support Specialist - Brazilian Market (Callbell)

Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.

Responsibilities:

• Provide remote technical support to clients, with availability to work according to Brazil business hours.
• Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
• Maintain constant communication with the support and development teams.
• Contribute to the creation and updating of knowledge base articles and user guides.

Requirements:

Mandatory:

• At least 2 years of prior experience in customer service, preferably in remote support or help desk.
• Knowledge of the SaaS market.
• Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
• Basic knowledge of Microsoft Excel and its key functions.
• Ability to explain technical concepts to users with different skill levels.
• Availability to work within the Brazil time zone.

Preferred:

• Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
• Ability to solve problems proactively and efficiently while working independently.
• 20 paid working days off per year.
• Option to work from a coworking space.
• Competitive salary aligned with the market.

At Blueground, Diversity and Inclusion are core values, and we are committed to Equal Employment Opportunity. Join us in shaping the future of living, where everyone feels at home wherever they choose to live.