Overview
We are looking for an Operations Admin to support our Central Operations team and US Operations markets in general administrative tasks and onboarding growth. If you are a well‑organised, analytical person with exceptional communication and problem‑solving skills, then this role may be for you!
What You’ll Focus On:
- Support our US Operations cities on growth deliverables and efficiencies in our day‑to‑day work and operations
- Automate ways of working for growth and portfolio changes
- Analyze data to create detailed reports for leadership that effectively communicate trends, patterns, and predictions using relevant data
- Standardize ways of working across markets to improve timeliness and execution on furnishings and move‑outs
- Perform audits and improve data metrics for guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
- Enter unit / building / process information, ensuring all fields are accurately filled and clear for other teams
- Collaborate with operational team members and organisational leaders to identify gaps and opportunities for process improvements
- Communicate with third‑party vendors and companies if needed to support OPS / CX operations
Specific admin support related to onboarding and move‑out of units for our US cities:
- Complete utility and telecommunication setups for new units with third‑party companies (create online portals, set up payments, and input data into our internal system)
- Complete package setups for new units (create online portals, set up payments, and input data into our internal system)
- Cancel utility and telecommunication accounts for move‑outs
- Support scheduling of furnishing and onboarding tasks and move‑outs: communicate with third‑party vendors and buildings to schedule pick‑ups
- Input data into our system related to our properties
Track disposal and data related to move‑outs
Support Central Operations, OPS local team, and finance/accounting with ad‑hoc projects.
What We Are Looking For:
- Degree from a top‑tier university
- Minimum 1–2 years of experience in a similar role (administrative experience in residential or hospitality considered a plus)
- Fluency in English
- Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and PowerPoint
- Self‑starter with a roll‑up‑your‑sleeves mentality and high attention to detail
- Entrepreneurial drive, adaptability, and focus on results
- Strong quantitative and analytical skills
- Strong organisational skills with the ability to manage multiple assignments
- Excellent verbal and written communication skills
- Ability to work independently and with speed