Account Manager, Enterprise

Instabase; Brasil; Teletrabalho; BRL 875.000 - 929.000; Tempo integral

Resumo da oferta

A cutting-edge AI company is seeking an experienced Enterprise Account Manager to enhance revenue and secure renewals for key customers. The role demands strong account management skills, strategic problem solving, and the ability to build relationships across customer organizations. The base salary range is $165,000 to $175,000 plus commission and equity.

Qualificações

• Proven track record of success in account management, achieving renewal and expansion goals.
• Experience managing strategic customers end-to-end including renewals and upselling.
• Ability to explain technical concepts to a variety of audiences.

Responsabilidades

• Develop account strategies with Sales Engineers for driving growth.
• Meet and exceed Net Retention Rate and Growth targets.
• Build relationships with key stakeholders across customer organizations.
• Facilitate customer business outcomes in collaboration with internal teams.
• Own accounts through the SaaS lifecycle of Adopt, Renew, Expand.

Conhecimentos

Account management

Relationship building

Strategic problem solving

Strong communication skills

Cross-functional collaboration

Descrição da oferta de emprego

Overview

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We arepeople-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insightsinstantly.

OurAccount Management team owns the success and growth of our most mature enterprise customers. The Enterprise Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers.

As an Enterprise Account Manager, you will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase.

What you\'ll do

• You will be responsible for owning and building account strategy in partnership with your SE (Sales Engineer) for a given set of accounts in pursuit of driving growth and consumption.
• Meet and exceed your Net Retention Rate (NRR) and Growth targets.
• Identify and build key relationships with multiple Key stakeholders (vertically and horizontally) across the customer’s organisation.
• Act as a Problem Solver in partnership and collaboration with internal stakeholders like CS to support and enable customers’ business outcomes.
• Own the account holistically across SAAS lifecycle of ARE (Adopt, Renew, Expand) through Quarterly Business Reviews and Tech Knowledge Sessions.
• Be a forever learner and stay informed on industry trends, competitors, and client-specific developments.

About you

• Proven track record of success in account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals.
• Experience owning strategic customers end-to-end, including renewals and upsell/crosssell.
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to a variety of audiences, including executives.
• High aptitude for cross-functional collaboration and influence internally and externally
• Ability to understand a customer’s key value drivers and drive value realisation through the partnership

The base salary range for this role is $165,000 to $175,000 plus commission (OTE 330K-350K) and equity. Actual pay may vary based on factors such as experience and skills.

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.