Jobs in Australia

Customer Experience Consultant

Are you passionate about delivering exceptional customer service and looking for a role that fits around your university schedule? Join our facility management team and make a real impact in a dynamic hospital environment.

As a Customer Experience Consultant, you’ll be the first point of contact for internal enquiries from our STARS Hospital client base, ensuring smooth communication and timely support for maintenance and service requests. Your responsibilities will include:

• Managing client enquiries via phone, email, and face-to-face interactions
• Logging service requests and coordinating urgent breakdowns with the operations team
• Reception duties: welcoming visitors, signing in contractors, and managing inductions
• Handling access passes, keys, and deliveries
• Assisting with monthly and quarterly performance reporting
• Raising purchase orders and supporting ad-hoc administrative tasks

We’re looking for someone who is:

• Organised and detail-oriented with strong multitasking skills
• Customer-focused and confident with their verbal & written communication skills
• Experienced in administration (preferred, but not essential)
• Tech-savvy and eager to learn new systems

• Flexible roster to suit your university schedule, we can work around you!
• Supportive team environment in a modern hospital setting, supported by a tight knit collaborative team
• Opportunity to develop valuable skills in customer service and administration
• Global organisation with a promote from within culture

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”