Customer Experience Consultant

Cushman & Wakefield; City of Brisbane; Hybrid; AUD 100,000 - 125,000; Part time

Job summary

A global facility management company in Brisbane is seeking a Customer Experience Consultant to join their team. This role involves managing client enquiries, handling reception duties, and assisting with administrative tasks in a dynamic hospital environment. Candidates should be organised, customer-focused, and possess strong communication skills. The position offers a flexible roster suitable for university students and encourages skill development in customer service and administration.

Benefits

Flexible roster

Supportive team environment

Opportunity to develop valuable skills

Qualifications

• Strong multitasking skills required.
• Customer-focused approach essential.
• Experience in administration preferred.

Responsibilities

• Manage client enquiries via phone, email, and face-to-face.
• Log service requests and coordinate urgent breakdowns.
• Perform reception duties and assist with monthly reporting.
• Handle access passes and support administrative tasks.

Skills

Organisational skills

Customer-focused

Verbal communication

Written communication

Multitasking

Tech-savvy

Job description

Job Title

Customer Experience Consultant

Job Description Summary

Are you passionate about delivering exceptional customer service and looking for a role that fits around your university schedule? Join our facility management team and make a real impact in a dynamic hospital environment.

Job Description

About the Role

As a Customer Experience Consultant, you’ll be the first point of contact for internal enquiries from our STARS Hospital client base, ensuring smooth communication and timely support for maintenance and service requests. Your responsibilities will include:

• Managing client enquiries via phone, email, and face-to-face interactions
• Logging service requests and coordinating urgent breakdowns with the operations team
• Reception duties: welcoming visitors, signing in contractors, and managing inductions
• Handling access passes, keys, and deliveries
• Assisting with monthly and quarterly performance reporting
• Raising purchase orders and supporting ad-hoc administrative tasks

About You

We’re looking for someone who is:

• Organised and detail-oriented with strong multitasking skills
• Customer-focused and confident with their verbal & written communication skills
• Experienced in administration (preferred, but not essential)
• Tech-savvy and eager to learn new systems

Why Join Us?

• Flexible roster to suit your university schedule, we can work around you!
• Supportive team environment in a modern hospital setting, supported by a tight knit collaborative team
• Opportunity to develop valuable skills in customer service and administration
• Global organisation with a promote from within culture

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”