Technical Account Manager jobs in United Arab Emirates

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

We’re looking for an experienced Sales Manager to run the sales operations of an assigned showroom portfolio across the UAE. You’ll execute sales strategies, lead and coach a high performing team, uphold standard operating procedures, and ensure targets are met while delivering an outstanding customer experience.

• Lead daily sales performance—track vehicle sales, support non regular transactions during peak seasons, and ensure monthly and annual targets are achieved
• Own the business plan—provide, analyze, and manage plans that drive operational targets set by centre management; course correct as needed
• Monitor and elevate team results—evaluate performance and take corrective action with centre management to keep portfolios on track
• Strengthen sales processes & customer care—promote standard procedures, resolve escalated complaints, and improve CSV (Customer Satisfaction/Engagement) outcomes
• Coach for growth—develop Sales Executives and showroom staff through regular reviews (PDR) and targeted development actions
• Ensure data quality—maintain customer data capture accuracy at all points of sale; leverage Connect reports for visibility
• Build product knowledge—run regular discussions and training to enhance team confidence and sales effectiveness
• Manage compliance—handle documentation and government related matters in line with prescribed rules to minimize legal risk
• Success measures: monthly/annual target achievement, team performance metrics, CSV scores, PDR outcomes, Connect reporting, training cadence, complaint log closure, and alignment with government policy updates

• Bachelor’s degree or equivalent
• At least 8 years in Sales, including 2–4 years in a managerial role
• Customer & Personal Service: deep understanding of needs assessment, service quality, and satisfaction evaluation
• Sales & Marketing: methods for promoting and selling, basic strategy, product demos, and sales control systems

You’ll be part of our Sales department, reporting to the Dealer Principal, and leading a team that may include Sales Executives, Sales Administrators, and Guest Relations Officers (team size varies by branch). The role is the on the ground owner of showroom sales operations for the locations assigned.

• Administration & Management: fundamentals of resource allocation and people coordination
• HR & People Practices: working knowledge of selection, training, compensation/benefits, and labor relations
• Financial & Accounting: general principles to read reports and make sound commercial decisions
• Communication: practical command of English; Arabic awareness is beneficial for customer interactions
• Core behaviors: time management, motivating and developing others, performance monitoring, active learning, stress tolerance, achievement drive, problem sensitivity, sound judgment and decision making, deductive/inductive reasoning
• Digital skills: proficiency with worksheets, word processing, presentations, and database management
• Sales traits: persuasive, competitive drive in sales, resilience under pressure, patience, and persistence

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.