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About this opportunity

We are now looking for an IT Engineer Graduate to perform IT services like operations support, maintenance, and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. The engineer validates the provided change requests, implements them, and identifies all anomalies relative to system specification, making a first diagnosis of possible causes.

What you will do

• Work on the support and maintenance of IT systems with third‑party supervision.
• Perform daily routine tasks like health checks and routine maintenance.
• Monitor the system or receive alerts from monitoring teams and take necessary actions.
• Resolve customer trouble tickets and complaints via email.
• Entertain service requests from users.
• Handle dimensioning, capacity planning, and support the selection of products.
• Study the impacts of the system and write technical documentation.
• Oversee preparation and verification of test results in conjunction with developing test simulators and automation.
• Perform tests of IT systems and define test strategies.
• Analyze test results and alignment with the client, sharing critical metrics with the customer.

You will bring

• Education: Academic degree, minimum bachelor level, in engineering (IT, Telecommunications).
• Presentation, communication, and administrative skills.
• Problem‑solving, critical thinking, and knowledge‑sharing skills.
• Applying expertise & technology.
• Delivering results and meeting customer expectations.
• Planning, organizing, and analyzing.
• Follow processes and procedures.
• Analytical and task‑oriented mindset.

Additional requirement

• Arabic speaking mandatory.

About this opportunity:

Join the Ericsson team as an Operations Support Specialist! In this role, you will ensure our local operations teams are well‑equipped with essential resources, training, and tools to perform their activities effectively. You will play a crucial role in enhancing organizational efficiency by providing logistical and administrative support. If you thrive in fast‑paced environments where your skills in operations management will be put to good use, we welcome you to become a part of our dynamic team.

What you will do:

• Provide management, logistical, and administrative support for Field Services organization.
• Monitor and report on the operational performance.
• Manage the transition of resources, services, and activities during organizational changes.
• Ensure adherence to operational processes and promote continual service improvement.
• Provide cost quotations for new pre‑sales or add‑on sales opportunities.
• Ensure local compliance and provide training related to occupational health and safety.

The skills you bring:

• Business and operations support.
• Identity and Access Management.
• Business Continuity and Disaster Recovery.
• Ericsson Information Security Management System.
• Process Management.
• Ericsson Information Security Assessments and Audits.
• Contract Lifecycle Management.
• Regulatory Compliance.
• Ericsson Information Security Risk Management Instruction.
• MS Delivery Strategies.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Change Management.