Night Manager

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai is seeking a skilled Night Manager to ensure smooth hotel operations during night shifts. The successful candidate will oversee staff, handle guest inquiries, and enforce safety protocols. Ideal candidates will have strong leadership skills and experience in hospitality, alongside excellent communication abilities. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proven experience as a Night Manager or equivalent role.
• In-depth knowledge of hotel operations.
• Fluency in English; additional languages are a plus.

Responsibilities

• Oversee hotel operations during night shifts.
• Conduct night audit and maintain financial records.
• Handle guest inquiries and resolve issues.

Skills

Leadership

Problem-solving

Communication

Customer service

Attention to detail

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software (Opera)

Job description

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Novotel & Adagio Premium Dubai Al Barsha is seeking a highly skilled and motivated Night Manager to join our team. As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during night hours, providing exceptional guest experiences, and maintaining the highest standards of service and safety.

Responsibilities

• Oversee all aspects of hotel operations during night shifts, including front desk, housekeeping, and security
• Conduct night audit procedures and maintain accurate financial records
• Manage and motivate the night shift team, ensuring optimal performance and adherence to company standards
• Handle guest inquiries, concerns, and special requests promptly and professionally
• Make critical decisions independently to resolve issues and maintain guest satisfaction
• Implement and enforce safety and security protocols during night hours
• Collaborate with other departments to ensure seamless guest experiences
• Prepare detailed shift reports and communicate important information to day staff
• Monitor and optimize night shift efficiency and productivity
• Assist in training and developing night shift team members
• Ensure compliance with local regulations and company policies

Qualifications

• Proven experience as a Night Manager or in a similar role within the hospitality industry
• Strong leadership and team management skills
• Excellent problem-solving abilities and decision-making skills
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software, preferably Opera
• In-depth knowledge of hotel operations and industry standards
• Ability to work night shifts and maintain a flexible schedule
• Strong attention to detail and organizational skills
• Calm and composed demeanor, with the ability to work well under pressure
• Customer-focused mindset with a passion for delivering exceptional service
• Familiarity with safety and security procedures in a hotel setting
• Bachelor's degree in Hospitality Management or related field (preferred)
• Fluency in English; additional languages are a plus